Client Success Manager- Asset Management And Real Estate Apac
2 days ago
Customer Success Manager- Asset Management and Real Estate APACDepartment: APAC SalesEmployment Type: Full TimeLocation: Sydney, AustraliaDescriptionOxford Economics, a leading global economic research and consultancy firm, is looking to hire a Customer Success Manager.This position will be responsible for working with the Business Development and Account Management teams to manage Oxford's subscription clients across APAC sales territory to ensure retention and renewal of client accounts.
The CSM will be responsible for onboarding and training of new clients, handling client enquiries, retaining subscription revenues, identifying up-sell potential, and increasing usage and adoption of Oxford's services across the client base.
The CSM should be proactive in looking after their customers' needs and have demonstratable skills in problem-solving, communication, and collaboration.This position is an integral part of Oxford's growth plans for the APAC team and is an exciting opportunity to join a fast-growing company at the forefront of the industry.
The key responsibilities within this role include:Key ResponsibilitiesDrive service adoption and responsible for retention of client accountsIncrease client usage of subscription servicesOnboarding and training of new client usersWork with the Account Managers to identify upsell potential and cancellation risks and help to create a strategy to manage renewalsAnswer client questions and liaise with the relevant internal BD and other internal stakeholders such as, economists or IT as requiredTrack client usage for internal reporting and client supportWork with the finance department to manage payment and late invoicesBecome proficient in IT delivery options such as API, datafeeds and 3rd Party compatible platforms.Working with the Account Managers, BD and Economists to produce regular content led mailings.Notify clients of product developments and upcoming events and webinars.Become proficient on Salesforce, to log all client interactions including- sales, uplifts, cancellations, and client queriesInternal CommunicationReport on opportunities, challenges, product development requests and product feedbackPrepare and maintain quarterly summaries of accounts and account usage for renewalsIdentify and share intelligence on client usageAnalyse and draw insight from data on account behavior and activity for the full book of businessSkills, Knowledge & ExpertiseA proven, demonstratable customer success track record.5+ years in a customer service roleMust be highly organized and able to manage multiple projects at onceCandidate must have strong presentation and writing skillsMust have knowledge of Microsoft Word, Excel, and PowerPointKnowledge of SalesforceMust be a self-starter, with the drive to set and reach ambitious goalsMust be a team playerConfident on the phone with face to face meeting experience.Equal Employment Opportunity (EEO)Oxford Economics is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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Sydney, New South Wales, Australia Oxford Economics Full timeCustomer Success Manager- Asset Management and Real Estate APACJoin to apply for the Customer Success Manager- Asset Management and Real Estate APAC role at Oxford EconomicsCustomer Success Manager- Asset Management and Real Estate APAC4 days ago Be among the first 25 applicantsJoin to apply for the Customer Success Manager- Asset Management and Real Estate...
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Sydney, New South Wales, Australia Oxford Economics Full timeCustomer Success Manager- Asset Management and Real Estate APACJoin to apply for the Customer Success Manager- Asset Management and Real Estate APAC role at Oxford EconomicsCustomer Success Manager- Asset Management and Real Estate APAC4 days ago Be among the first 25 applicantsJoin to apply for the Customer Success Manager- Asset Management and Real Estate...
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