Customer Success Manager- Asset Management and Real Estate APAC

Customer Success Manager- Asset Management and Real Estate APAC

Join to apply for the Customer Success Manager- Asset Management and Real Estate APAC role at Oxford Economics

Customer Success Manager- Asset Management and Real Estate APAC

4 days ago Be among the first 25 applicants

Join to apply for the Customer Success Manager- Asset Management and Real Estate APAC role at Oxford Economics

Description

Oxford Economics, a leading global economic research and consultancy firm, is looking to hire a Customer Success Manager.

Department: APAC Sales

Location: Sydney, Australia

Description

Oxford Economics, a leading global economic research and consultancy firm, is looking to hire a Customer Success Manager.

This position will be responsible for working with the Business Development and Account Management teams to manage Oxford's subscription clients across APAC sales territory to ensure retention and renewal of client accounts. The CSM will be responsible for onboarding and training of new clients, handling client enquiries, retaining subscription revenues, identifying up-sell potential, and increasing usage and adoption of Oxford's services across the client base. The CSM should be proactive in looking after their customers' needs and have demonstratable skills in problem-solving, communication, and collaboration.

Key Responsibilities

This position is an integral part of Oxford's growth plans for the APAC team and is an exciting opportunity to join a fast-growing company at the forefront of the industry. The key responsibilities within this role include:

• Drive service adoption and responsible for retention of client accounts
• Increase client usage of subscription services
• Onboarding and training of new client users
• Work with the Account Managers to identify upsell potential and cancellation risks and help to create a strategy to manage renewals
• Answer client questions and liaise with the relevant internal BD and other internal stakeholders such as, economists or IT as required
• Track client usage for internal reporting and client support
• Work with the finance department to manage payment and late invoices
• Become proficient in IT delivery options such as API, datafeeds and 3rd Party compatible platforms.
• Working with the Account Managers, BD and Economists to produce regular content led mailings.
• Notify clients of product developments and upcoming events and webinars.
• Become proficient on Salesforce, to log all client interactions including- sales, uplifts, cancellations, and client queries
  
  

Internal Communication

• Report on opportunities, challenges, product development requests and product feedback
• Prepare and maintain quarterly summaries of accounts and account usage for renewals
• Identify and share intelligence on client usage
• Analyse and draw insight from data on account behavior and activity for the full book of business
  
  

Skills, Knowledge & Expertise

• A proven, demonstratable customer success track record.
• 5+ years in a customer service role
• Must be highly organized and able to manage multiple projects at once
• Candidate must have strong presentation and writing skills
• Must have knowledge of Microsoft Word, Excel, and PowerPoint
• Knowledge of Salesforce
• Must be a self-starter, with the drive to set and reach ambitious goals
• Must be a team player
• Confident on the phone with face to face meeting experience.
  
  

Equal Employment Opportunity (EEO)

Oxford Economics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesInformation Services

Referrals increase your chances of interviewing at Oxford Economics by 2x

Get notified about new Customer Success Manager jobs in Sydney, New South Wales, Australia.

Sydney, New South Wales, Australia 20 hours ago

Senior Customer Success Manager, Sales Solutions

Sydney, New South Wales, Australia 1 day ago

Customer Success Lead - Australia and New Zealand

Sydney, New South Wales, Australia A$70,000 - A$75,000 2 days ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 7 months ago

Sydney, New South Wales, Australia 2 weeks ago

North Sydney, New South Wales, Australia 2 weeks ago

Pyrmont, New South Wales, Australia 1 month ago

Sydney, New South Wales, Australia 21 hours ago

Sydney, New South Wales, Australia 2 months ago

Sydney, New South Wales, Australia 3 weeks ago

Senior Customer Success Manager, Public Sector

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

Millers Point, New South Wales, Australia 1 week ago

Sydney, New South Wales, Australia 4 days ago

Sydney, New South Wales, Australia 1 day ago

Customer Success Manager, CHRO Specialist

North Sydney, New South Wales, Australia 2 days ago

Millers Point, New South Wales, Australia 1 week ago

Sydney, New South Wales, Australia 3 days ago

Sydney, New South Wales, Australia 1 day ago

Sydney, New South Wales, Australia 5 days ago

Sydney, New South Wales, Australia 4 days ago

Sydney, New South Wales, Australia 4 days ago

Customer Success Manager - 100% remote - APAC

Sydney, New South Wales, Australia 2 weeks ago

Customer Success Manager (Expression of Interest)

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 2 days ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---