Solutions Sales Specialist

6 days ago

Gold Coast, Queensland, Australia Htg Full time

The role of Techwell Solutions Sales Specialist is a telephone-based position and involves taking inbound customer calls and provide level 1 technical triage. These calls provide the perfect opportunity to identify potential cross sale and solution opportunities.

Through a defined customer base of small to medium size business customers you will sell and manage a range of both on prem PBX and VOIP adds, move and change requests. By providing an exceptional experience you will create loyalty and referral business across your customer base. In addition, you will be required to grow your existing customer base via telephone-based prospecting.

**Key Accountabilities**

Answer inbound customer inquiries and provide level 1 (simplex) technical triage

Develop and maintain relationships with small-to-medium size business owners.

Create, develop and maintain a healthy sales pipeline to ensure sales targets are achieved.

Uncover detailed knowledge of the customers' business, objectives, needs and challenges.

Provide Telstra product & service based solutions, as well as identify more complex, ICT and office technology leads.

Deliver a brilliant customer experience with every customer every time

**Required Skills**:
A proven sales track record

Proven customer service skills

Problem solving capabilities

Critical thinking on your feet

Business acumen skills

Resilience

Discipline to working in a structured environment

**Still Interested? Some benefits of working with us include**:
Annual awards including an all-expenses paid holiday (21 awarded every year)

Quarterly events with keynote and celebrity speakers, food trucks and fun team activities

Team connect events like bowling, dinners, barefoot bowls and timezone

Technology updates keeping you up-to-date with the latest gadgets and devices

Opportunity to earn above and beyond $$$ when you hit sales results

Meaningful community engagement opportunities to give back to those in need

Ongoing professional training and personal development

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