Platform Delivery Specialist

**Platform Delivery Specialist - Commercial Division | Location - Perth**
- **Pivotal role coordinating eBusiness activity across Western Australia**:

- **Broker-facing role ensuring growth in our online platforms**:

- **Allianz is a FlexReady employer, flexible working options are available**

**Be part of a team that's open-minded, supportive, approachable and genuinely focused on customer outcomes**

The Commercial division is Allianz Australia's largest distribution channel whose customers include Commercial, Corporate and international buyer groups throughout Australia and New Zealand. We currently have an opening for a
**Platform Delivery Specialist** in WA, to work closely with the Commercial account management team to develop broker relationships, identify profitable growth opportunities, and ensure eBusiness operating systems perform as expected at all times.

**It will be your responsibility to**:

- Manage Scheme & Facilities processes, in WA, including scheme set up, broker rollout training, reviews and scheme conversion.
- Deliver key distribution initiatives on eBusiness products lines ensuring delivery of a consistent message to the market at all times.
- Drive eBusiness opportunities whilst working closely to drive profitability through target risk appetites.
- Communicate system changes to all internal and external stakeholders, and customers.
- Deliver high levels of customer service both internally and externally to enable a consistent and positive customer experience.
- Facilitate and maintain online access for eCampus training modules
- Manage and coordinate all new broker account set up requests, transfers and or broker mergers, monitoring all system changes and transfers of policies to ensure completion by required date.
- Monitor the management and submission of all broker system access including Workbench and Claims Dashboard.
- Monitor platform business growth and profit metrics, implementing actions to close gaps.

**Important to your success**:

- A general insurance industry background with experience in eCommerce, relevant online platforms and the commercial risk classes.
- Proven success in managing intermediary relationships, effectively building and maintaining pipeline of income.
- Proven analytical and critical thinking capability to interpret a range of data, identify patterns, trends and links that inform judgements and solutions.
- Demonstrates commercial acumen by using insights related to the market, opportunities, risks and competitors within the insurance industry as well as the dynamic levers that influence these factors.
- Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact and influence.
- Demonstrates enthusiasm and the ability to optimise business value to customers by delivering high quality services and positive customer experiences that sustain and enhance the customer base.

**What's On Offer**
- This role will present an exciting opportunity to join a global iconic insurance organisation, which is transforming through an exciting time of change and growth.
- We recognise the contribution of our employees and reward our staff with a dedicated range of attractive benefits: wide range of insurance, household, lifestyle and travel discounts available; variety of flexible leave options; on-going training and development opportunities.
- We value integrity, customer focus, collaborative leadership and trust, and we are seeking people with the same values. We recognise our employees as our most valuable asset and are committed to helping people to build a long term career within a strong inclusive team culture.

**About us**

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flexibility for balance and the support you need. We know that flexible work comes in different forms, that's why we're embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual.

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?". Allianz is committed to enabling a culture where inclusion is embedded,