Claims Advisor

5 days ago

Brisbane, Queensland, Australia Youi Pty Ltd Full time

**Why Youi**

Youi is a global company built on a passion for excellence and a burning desire to be the insurer of choice We are a pioneering company, changing the face of Insurance in Australia and we've only just begun. We have over 1600 staff globally and offices located in 3 countries. Our company values are easy to explain - we are dynamic, human, honest and passionate about providing awesome service, whilst recognising our people and their achievements. These values drive our culture and success.

Due to organisation growth we have opportunities within our Claims Department for customer service superstars to join our team as Claims Advisors You will play a key role in end-to-end service delivery of claims when our customers need us the most and your role will be central to Youi's reputation and relationships.

**In the role, you will...**
- Manage your own portfolio of claims
- Help our customers in their time of need with the end-to-end processing of claims
- Problem solving on a daily basis to reach a satisfactory outcome for clients and the company
- Be a direct point of contact for customers, service providers and Assessors to ensure the smooth processing of each claim within your portfolio
- Act in accordance with legislative and company requirements at all times
- Use your passion for customer service and your exceptional communication skills to ensure your Youi clients have a positive and memorable claims experience.

**About you...**
- Exposure to case or portfolio management
- Excellent verbal and written communication skills with the ability to present and discuss information effectively
- A strong work ethic and the ability to work independently, prioritise and manage multiple tasks
- An aptitude to solve problems and sound decision-making capabilities

**Culture and benefits...**

Youi has an award-winning employee experience program and an exceptional working environment where culture is everything. With our smart casual dress code, Sippy Downs location, culture of high-performance and personal development our people love coming to work every day

If you are ready to begin an exciting and rewarding career with Youi, please.

**Recruitment Experience**

There are three stages to the recruitment of this role:
2. **Chat Interview** you will then be invited to complete a chat based interview, where you will be asked behavioural interview questions (similar to a face to face interview) taking you about 20-25 minutes to complete.

3. **Assesment Centre** if successful, you will be invited to a group interview which takes about 2 hours. You'll learn more about the role and company and go through some group and one on one activities.

If this is the role for you Training starts 24th of October.

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