Claims Advisor

3 weeks ago

Brisbane, Queensland, Australia Suncorp Group Full time

Join to apply for the Claims Advisor role at Suncorp Group

2 days ago Be among the first 25 applicants

Join to apply for the Claims Advisor role at Suncorp Group

Take the Next Step in Your Career as a Claims Advisor

Are you driven by purpose and ready to support others during some of life's toughest moments? As a Claims Advisor, you'll be the steady hand that guides people through challenging situations with empathy, resilience, and clarity. Join our CTP team, where you'll work alongside legal experts, medical professionals, and injured individuals to help deliver fair, timely, and impactful outcomes.

What We Can Offer You

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

  • Salary - $83k - 110k Package based on experience + Bonuses: Competitive pay, 12% super & performance incentives
  • Rewards - Annual performance bonuses to ensure you're financially rewarded for meeting your targets
  • Yearly Salary Reviews – We support your growth with regular salary reviews to recognise your development and contribution
  • Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
  • Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
  • Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
  • Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

What You'll Do
  • Manage a portfolio of claims from lodgement to resolution
  • Assess claims for reasonable and appropriate treatment and rehabilitation needs
  • Investigate claims and interpret medical documents with a focus on proactive claims management
  • Ensure legislative compliance timeframes are met in conjunction with following all internal policies and procedures
  • Provide an excellent level of customer service to all internal and external stakeholders
  • Calculate settlement offers, negotiate settlements and attend settlement conferences with lawyers and Counsel
  • Display behaviours that contribute and drive a positive culture

What You'll Bring
  • Experience in CTP claims, legal roles (paralegal, legal assistant, law clerk), or high-volume customer-focused administration.
  • Confident negotiator with excellent communication skills, able to manage difficult or sensitive conversations professionally.
  • Highly organised with exceptional time management and the ability to prioritise effectively.
  • Resilient, empathetic, and motivated to build a long-term career in claims advisory.
  • Comfortable learning new systems and processes.
  • Able to attend in-person training located in Brisbane City QLD.
  • Customer-service focused and capable of collaborating with diverse stakeholders including lawyers, healthcare providers, and claimants.

Why you'll love working with us

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we've had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we're here. Caring for others, being courageous and doing the right thing underpins everything we do.

Chase the sun, apply online today

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversationSeniority level
  • Seniority levelNot Applicable
Employment type
  • Employment typeFull-time
Job function
  • Job functionFinance and Sales
  • IndustriesFinancial Services and Insurance

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