Claims Advisor

**Launch Your Career in CTP Insurance with Purpose: Join Us as a Claims Advisor**

This is a fantastic opportunity to transition your clinical expertise into a new career path where you can make a meaningful impact, collaborate with healthcare professionals, legal teams, and injured parties, and ensure the best possible outcomes for our customers.

**Your New Role**

As a Claims Advisor, you will manage a portfolio of claims, using your healthcare experience to assess treatment and rehabilitation needs, while guiding clients through the insurance process. Here's what you'll be doing:

- **Managing Claims**: Take ownership of claims from initial lodgement to final resolution, ensuring timely and effective outcomes for all parties.
- **Healthcare Assessment**: Use your knowledge to assess treatment and rehabilitation needs, ensuring the best possible care for injured individuals.
- **Negotiating Settlements**: Collaborate with legal professionals to calculate and negotiate settlement offers that best meet the needs of our clients.
- **Providing Excellent Service**: Deliver exceptional customer service, handling sensitive situations with empathy, and supporting both internal and external stakeholders.

**What We're Looking For**

We're seeking individuals who can bring their healthcare background and passion for helping others into the world of claims management. Here's what we need:

- **Healthcare Expertise**: You have a background in nursing or allied health, with a strong understanding of treatment and rehabilitation needs.
- **Customer-Focused**: You thrive in client-facing roles and are eager to make a difference in people's lives, especially during challenging times.
- **Communication Skills**: You possess excellent verbal, written, and interpersonal skills, able to communicate effectively in emotional or difficult situations.
- **Problem Solver**: You're confident in making decisions, negotiating settlements, and finding solutions to complex problems.
- **Tech-Savvy**: Comfortable with learning new systems and using technology to streamline your work.
- **Willingness to Learn**: A proactive, positive attitude with a keen interest in developing new skills and knowledge.

**What We Offer You**

At Suncorp, we're dedicated to supporting your career growth while promoting work-life balance and overall wellbeing. Here's what you can expect:

- **Hybrid Working**: Enjoy the flexibility of working from home and in the office, so you can maintain a healthy work-life balance.
- **Study Support**: We encourage continuous learning and provide study support to help you further your career while working.
- **Employee Discounts**: Access exclusive offers from top retailers like Myer, David Jones, Coles, and Woolworths, as well as discounts on Suncorp products.
- **Parental Leave**: Generous parental leave benefits, with 20 weeks of paid leave for primary carers.
- **Wellness Benefits**: Discounts on health insurance and gym memberships, plus initiatives to support your financial and physical wellbeing.
- **Give Back**: Participate in community-focused initiatives, including payroll giving, donation matching, and paid volunteer leave.
- At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers._

**Advertised**: 17 Feb 2025 AUS Eastern Daylight Time
**Applications close**: 24 Feb 2025 AUS Eastern Daylight Time