Claims Advisor

Generous salary packaging - up to $18,500 per annum tax free
- Flexible working arrangements, with a base at our Kelvin Grove office
- Australia's largest NFP provider of Health and Aged Care services

**Claims Advisor**

Would you like to expand your workers' compensation claims experience into the self-insurance sphere in QLD?

We have an opportunity for exposure to
**end-to-end claims management** with
**small, manageable caseloads** within a self-insured environment, plus opportunities to gain experience in other jurisdictions to enhance your skillset.

Working as part of a small team, expect to be actively contributing to workers' compensation injury claims & case management strategies, with a specific focus on the QLD self-insurance scheme.
- An exciting opportunity to actively manage end-to-end claims portfolios with additional professional development opportunities.
- Generous salary packaging - up to $18,500 per annum tax free
- Join an organisation committed to helping people live a life of fulfilment.
- Flexible working arrangements, with a base at our Kelvin Grove office
- Australia's largest NFP provider of Health and Aged Care services

**About Bolton Clarke**

With RSL Care (QLD) and the RDNS (Victoria) at the heart of our DNA, Bolton Clarke has been at the forefront of healthcare and aged care services for more than 200 years. Bolton Clarke is Australia's largest Independently owned, not for profit provider of independent living, health and wellbeing services. With over 12,000 team members across Australia, we have a passion for ensuring our customers live a life of fulfilment. We have an exceptional record in supporting active ageing, health, wellbeing and personal choice for our clients and residents across at home support, retirement living and residential services.

**About the opportunity**

We are seeking a Claims Advisor to join our Claims Management team. This role aims to primarily support the Workers' Compensation Manager and actively contribute to the achievement of workers' compensation and injury claims/case management strategies, predominantly within the QLD self-insurance scheme. The scope of work requires demonstrated end-to-end claims and/or case management experience, an ability to provide high quality administrative claims and injury management support and willingness to work autonomously within a small team.

Key activities:

- Manage an end-to-end claims portfolio in accordance with the Qld Workers' Compensation and Rehabilitation Act 2003 and requirements of the ACES self-insurance licence.
- Interpret relevant legislation and provide advice to claimants and other stakeholders regarding workers' compensation entitlements.
- Provide education to managers and staff to ensure they understand their rights and responsibilities in relation to workers' compensation and injury management including relevant policies and processes.
- Undertake administrative duties including accurate and timely recording of claims, medical certificates, accounts, file notes and other correspondence in the claims management data system.
- Facilitate discussions with Rehabilitation Advisers regarding the approval of reasonable rehabilitation expenses required to enable effective outcomes for injured workers.
- Maintain excellent customer service and build and maintain effective relationships with key internal and external stakeholders.
- Provide support for general wellbeing initiatives for the organisation and related administration tasks.
- Ensure claim expenditures are compliant and cost effective.

***

**We would love to hear from you if you have**
- Proven experience in end-to-end claims and/or rehabilitation case management experience, ideally within the QLD workers' compensation scheme
- Qualifications in case management and rehabilitation or another equivalent discipline, or significant experience deemed the equivalent.
- Ability to manage time effectively and coordinate multiple activities simultaneously.
- Well-developed organisational and planning skills, with high attention to detail
- Exceptional interpersonal and communication skills - written and verbal.
- A team player with a positive can-do attitude
- Previous experience working within a self-insurance scheme would be desirable.
- Ability to build effective relationships with stakeholders to enhance the achievement of workers' compensation and injury claims/case management.
- Flexibility for rare intra
- or inter-state travel

**Our Benefits**

Our culture is both supportive and collaborative where you can make your role your own. In return for your hard work, you will receive a generous salary package plus:

- A work culture that values you and invests in your career.
- Salary packaging options and tax benefits of up to $15,900 plus an additional $2600 in entertainment per year available
- Mobile phone and laptop provided.
- Options for additional purchased leave
- Mix of office-based work and working from h