CX Client Service Manager

7 days ago

Melbourne, Victoria, Australia Creative Activation Full time $90,000 - $120,000 per year

With our two market-leading brands,
Creative Activation and
Clemenger Field Marketing
, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and auditing.

Clemenger Group
is an endorsed Work180 employer of choice, recognised for our commitment to helping women thrive by raising workplace standards.

Job Description
About the Role
Joining the Customer Experience (CX) team and reporting to the Account Director, you will apply your knowledge of the CX industry to deliver continued growth of our major retail accounts.

As Client Service Manager you will be required to build strong relationships with new and existing clients where you will be responsible for the development and delivery of strategic program objectives achieving service level agreements and financial targets. You will be accountable for identifying opportunities to improve our commercial value through service offer expansion, actionable insights and customer experience solutions aligned to our client partners' strategic focuses.

The Main Responsibilities Will Be

  • Manage the day-to-day relationship with the client delivering program specific strategic priorities and communicate and drive them through the business
  • Identify new and emerging opportunities with existing accounts and new clients
  • Manage campaigns from concept to execution
  • Develop and communicate analysis of program insights
  • Manage all programs within budget and prepare monthly invoices
  • Conduct analysis of competitor activity
  • Demonstrate leadership capabilities and embed an outcome focused mindset within the team and internal stakeholders

Key Requirements And Personality Traits

  • A demonstrated experience in the account management of a national client base or brand
  • A background delivering a CX program, brand strategy or service solution either directly for a brand or as a third-party supplier
  • Proven ability to identify, interpret and analyse data to deliver actionable insights
  • Ability to think strategically and identify information relevant to key decision makers supporting their decisions
  • Proven ability to make commercial decisions which result in positive outcomes for the business
  • Practical knowledge of sales function and budget control
  • Experience in managing and influencing major accounts dealing with senior stakeholders
  • Demonstrated effective communication across all levels of the business
  • An understanding of retail operations and its impact on the customer experience would be an advantage
  • Ability to use Microsoft suite at a high level specifically Excel & PowerPoint

Benefits

  • Flexible hybrid working | 4 days in office, 1 work from home
  • Competitive salary package (Including Superannuation)
  • Fantastic agency office culture and facilities
  • Specialty coffee and snacks daily as well as a stocked bar for end of week drinks
  • Regular team catch-ups and occasional interstate travel
  • Great company culture with individual professional development pathways
  • Wellbeing focus – Birthday leave, early Friday finish, EAP support.

Interested?
If you'd like to join a fast-moving organisation that achieves extraordinary results, please submit your application by clicking on the 'Apply' button. Only successful applicants will be contacted for interview stage.

  • CX Client Service Manager

    2 weeks ago

    Melbourne, Victoria, Australia Creative Activation Full time

    This range is provided by Creative Activation. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$100,000.00/yr - A$110,000.00/yrWith our two market-leading brands, Creative Activation and Clemenger Field Marketing, we offer unparalleled Sales growth for our clients via merchandising, sales...

  • CX Client Service Manager

    5 days ago

    Melbourne, Victoria, Australia Creative Activation Full time

    This range is provided by Creative Activation. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$100,000.00/yr - A$110,000.00/yrWith our two market-leading brands, Creative Activation and Clemenger Field Marketing, we offer unparalleled Sales growth for our clients via merchandising, sales...

  • CX Operations Manager

    7 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $108,739 - $144,989

    Job OverviewThe Customer Experience CX Operations Lead plays a pivotal role in managing the daily operations of the CX function.Responsibilities include handling escalations from the team and troubleshooting client issues. This position requires taking initiative on various projects, proposing improvements to systems and processes, and collaborating closely...

  • Cx Operations Manager

    3 days ago

    Melbourne, Victoria, Australia Domain Group Full time

    **Real Estate software for Agency clients.****- **Own CX strategy and processes, leadership of local & international team.****- **Hybrid working, sociable team and career development opportunities.****Who We Are**Domain Group is a leading Australian property marketplace made-up of a portfolio of brands across data insights, products and technology solutions....

  • Client Care Appointment Setter

    2 days ago

    Melbourne, Victoria, Australia Probe CX Full time $40,000 - $80,000 per year

    About the roleWe're on the lookout for a Client Care Appointment Setter to join our Melbourne team on a Full Time basis (38 hours per week, Monday to Friday, with adhoc Saturday shift) who understands that every interaction can make a real difference in a person's life. Become an integral part of a team where you'll genuinely connect with meaningful work,...

  • Client Care Appointment Setter

    2 days ago

    Melbourne, Victoria, Australia Probe CX Full time $40,000 - $80,000 per year

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • CX Solutions Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Kytec Full time

    Kytec is seeking a highly skilled, enthusiastic and passionate CX Solutions Consultant to join our Customer Experience (CX) & Contact Centre Practice. This role involves consulting, facilitation, design, development and implementation of innovative customer solutions — from small to large enterprise deployments. You'll work with tier-1 Contact Centre...

  • CX Solutions Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Kytec Full time

    Kytec is seeking a highly skilled, enthusiastic and passionate CX Solutions Consultant to join our Customer Experience (CX) & Contact Centre Practice. This role involves consulting, facilitation, design, development and implementation of innovative customer solutions — from small to large enterprise deployments.You'll work with tier-1 Contact Centre...

  • Senior CX Designer

    1 week ago

    Melbourne, Victoria, Australia SKL Technology Full time $90,000 - $120,000 per year

    Be the voice of the client. Shape and build a brand-new CX insights function from the ground up.We're looking for a Senior Customer Experience Design with strong UX design skills, a knack for turning analytics into actionable strategies, and the confidence to work across the full customer experience lifecycle.In this newly created role, you'll have the rare...

  • CX Solutions Expert

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerExperience Full time $110,000 - $145,000

    Kytec is seeking a highly skilled and passionate CX Solutions Consultant to join our Customer Experience practice. This role involves consulting, facilitation, design, development, and implementation of innovative customer solutions.You'll work with tier-1 Contact Centre applications in Amazon Connect, Salesforce, Genesys, Webex, and Zoom, exploring how to...