Customer Experience Associate

1 week ago

Melbourne, Victoria, Australia Abn Group Full time

494423
- Melbourne
- Customer Service
- Retail
- Full-time (Permanent)

**About Us**

ABN Group is Australia's leading construction, property, and finance company, operating across Victoria and Western Australia. We lead the market in every segment—from first homes to luxury residences—delivering the dream of home ownership. In Victoria, our brands include Boutique Homes, Homebuyers Centre, and Resolve Finance.

**We Will Provide**

We offer a competitive salary, generous product discounts, and a range of health and wellbeing benefits, including an Employee Assistance Program. You'll also enjoy reward and recognition programs, a market-leading parental leave scheme, volunteer opportunities with charity partners, ongoing learning and development to support your career growth, hybrid work arrangements to support work-life balance, an onsite gym and affordable coffee cart for your convenience, a vibrant, inclusive culture with regular social activities, and supportive leadership with a clear and aligned vision.

**What's on Offer**

As a Customer Experience Associate, you'll play a key role in delivering an exceptional customer journey. Reporting to the Customer Experience Team Manager, you'll be part of a collaborative Customer Hub—a fast-paced, supportive environment where teamwork and communication are key.

You'll work alongside cross-functional teams to manage customer communications, support Site Managers, and ensure every customer receives an outstanding experience throughout their building journey.

Key responsibilities include:

- Deliver premium customer service across multiple channels
- Support customers through key milestone stages
- Collaborate with Site Managers to ensure smooth project delivery
- Communicate with stakeholders to proactively progress jobs
- Manage workflow systems and maintain accurate documentation
- Meet KPIs and contribute to team success

**What You'll Bring**

You're a customer service professional with a passion for helping others and a drive to succeed. Ideally, you come from a retail Assistant Management or similar background, with leadership experience and a proactive mindset.

You'll also bring:

- Strong communication and listening skills
- Confidence in handling objections and solving problems
- Excellent time management and organisational skills
- Attention to detail and accuracy in documentation
- A collaborative approach and team-first attitude
- Experience in customer service (retail, contact centre, or residential building experience is a bonus)

**Why Join Us

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