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Customer Experience Associate
2 weeks ago
This role involves creating remarkable customer experiences at a range of events across various venues, including theatres and concert halls.
Responsibilities- Meet and greet customers, anticipate their needs during events, and provide exceptional service to ensure a memorable experience.
- Ensure areas are safe and operationally effective by conducting regular checks and reporting any issues to management.
- Serve food and beverages at intervals to meet customer demands.
- No prior experience is required, but some background in customer service or hospitality will be beneficial for success in this role.
- The company offers a supportive and responsive training program to help new employees develop the necessary skills and knowledge.
- Varying hours of work with most events taking place at night and on weekends, particularly Friday and Saturday.
- Training provided to support professional development and growth.
- Competitive hourly rate plus casual loading and superannuation benefits.
- Location: Multiple venues in the city, providing opportunities to experience different environments and events.
- Applicants are encouraged to read the Position Description – Customer Experience Associate for more detailed information about the role.
- Recruitment dates include Assessment Centre/Interviews on Wednesday, Thursday, and Friday in the following month.
- Candidates must be available for induction and training sessions on designated days.
- Applications can be submitted up to 11:55pm on Sunday in the previous month. Early applications are welcomed.
The organisation acknowledges the Traditional Owners and Custodians of the land and pays respects to elders past and present. It showcases top Australian and international performing arts and focuses on transforming the city's cultural precinct.
Employee Benefits Package- Complimentary tickets to various events
- Discounts at food and beverage outlets
- Convenient location near public transport
- Discounted commuter benefits and on-site parking
- Wellbeing activities and learning and development programs
- Access to Employee Assistance Programs, supporting First Nations team members, LGBTQIA+, and People of Colour communities.
Employment is conditional upon satisfactory completion of a National Police Check. Applicants must have full working rights in Australia. The organisation is an Equal Employment Opportunity Employer.
The organisation provides workplace adjustments throughout the recruitment process. If you require adjustments, please specify in your application or contact us directly.
