Medical Receptionist, Experienced

16 hours ago

Newcastle, New South Wales, Australia Lake Macquarie Medical Centre Full time

This role is y for a motivated and reliable person who not only has excellent administrative skills bit who also has outstanding customer service skills. We are seeking a team player to assist in the daily operations of our front desk. You must have the ability to multitask, be a hands on individual and be self-motivated.

**Essential Criteria**:
**Minimum of 1 year experience working in a general practice, familiar with Best Practice and Hotdoc.**

**Duties include**:

- All elements of customer service including telephone and face to face
- Processing payments and invoicing
- Basic administrative duties including scanning, filing, faxing, mailing etc
- Organising and management of appointments and patient enquiries
- Support general practice maintenance
- Excellent time management with fast pace and multi-tasking skills
- Caring and compassionate personality
- Proficient with medical specific software Best Practice
- Knowledge of Medicare Benefits Schedule
- Positive, with a strong work ethic, reliable, willing to learn new knowledge

**For Senior Medical Receptionist at least 3-5 years' experience include the above and following skills**:

- Good knowledge in Best Practice, PIPS, WIPS and PRODA. Ensure software including Best Practice is updated with all Medicare, Veterans Affairs', Workcover and Insurance report amounts being updated in a timely manner
- Collection of debt including monitoring and following up debtors
- Maintain knowledge of and a commitment to Quality Improvement and Risk Management
- Drive the ongoing accreditation process, ensuring all standards are maintained consistent with RACGP and QPA accreditation standards as applicable to the service

**Only for local residents in Lake Macquarie or Newcastle and worked in GP practice recently with good knowledge the software Best Practice & Hotdoc to apply**

**Job Type**: Part-time

Pay: $28.00 - $35.00 per hour

Expected hours: 15 - 20 per week

**Experience**:

- Customer service: 5 years (preferred)
- Medical administration: 1 year (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person

Expected Start Date: 28/07/2025

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