Senior Medical Receptionist or Administrative Coordinator

3 days ago

Newcastle, New South Wales, Australia beBeeAdministrative Full time $28,000 - $40,000
Medical Front Office Coordinator Opportunity

This role exists for experienced medical receptionists, one junior and one senior, to contribute their administrative expertise to a well-established general practice.

We seek an organized individual with exceptional communication skills and a patient-centered approach. As a key team member, you will assist in the daily operations of our front desk, ensuring seamless interactions with patients and staff.

  • **Essential Criteria**: Minimum of 3 years' experience working in a healthcare setting.
  • **Key Responsibilities**:
  • All elements of customer service including telephone and face-to-face interactions, maintaining a courteous and professional demeanor at all times.
  • Processing payments and invoicing efficiently, adhering to established financial procedures.
  • Basic administrative duties including scanning, filing, faxing, mailing, and data entry tasks.
  • Organizing and managing appointments and patient enquiries, prioritizing tasks to ensure timely resolution.
  • Supporting practice maintenance by maintaining accurate records and implementing quality improvement initiatives.

The ideal candidate will possess:

  • Excellent time management skills with fast-paced and multitasking abilities.
  • A compassionate personality with a caring attitude towards patients.
  • Proficiency with medical-specific software (Best Practice).
  • Knowledge of Medicare Benefits Schedule and related regulations.

For Senior Medical Receptionist roles:

  • Good knowledge of Best Practice, PIPS, WIPS, and PRODA systems.
  • Collection of debt, including monitoring and following up on outstanding amounts.
  • Business development strategies for growth and improvement.
  • Maintaining knowledge of and commitment to Quality Improvement and Risk Management protocols.
  • Developing and maintaining appropriate Policies and Procedures documents.

This opportunity offers a chance to work in a dynamic environment, collaborating with a skilled team to deliver high-quality patient care.

We encourage applicants who are passionate about delivering exceptional customer experiences and contributing to the success of our organization.

  • Professional development opportunities to enhance your skills and knowledge.
  • A supportive work environment that values teamwork and open communication.

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