Assistant Front Office Manager The Star Grand

Assistant Front Office Manager The Star Grand Apply now Job no: 533238Work type: Permanent Full TimeLocation: SydneyCategories: Hotels, LeadershipFor two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour.
Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub.
The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts.
With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.As anAssistant Front Office Manager at The Star Grand, reporting to the Front Office Manager, you will have the opportunity to be at the forefront of luxury hospitality, working alongside a dedicated team of professionals in one of the most iconic and prestigious properties in Sydney.
You will play a crucial role in overseeing the day-to-day operations, ensuring seamless service delivery and an unparalleled guest experience.This is a fantastic opportunity where you will build memorable connections with both our team members and guests.A few of your responsibilities:Ensure that the highest standards of guest service are achieved and maintained upon check-in and during our guests stayManage The Star Grand Loyalty Program and affiliated programsEnsure all guest comment cards are distributed to relevant departments and respond to guests when requiredAssist with the people planning requirements including recruitment, rostering, training and development of the teamWhat we are looking for:Proven leadership experience in a similar role within the luxury hospitality industryExceptional interpersonal and communication skillsStrong problem-solving and decision-making capabilitiesKeen attention to detail and a commitment to delivering outstanding serviceAbility to work in a fast-paced, dynamic environment with a customer-centric approachKnowledge of Opera property management systemFlexibility availability including evenings and weekendsAbout you:As a seasoned leader, you understand the essence of delivering world-class service.
With exceptional communication skills and a positive attitude, you're poised to excel in this role.Your role will be pivotal in shaping the success of our Star Grand Hotel.
Join us in making a difference.What can we offer you:Complimentary meal on site every day including hot meals, sandwich bar and moreUniform laundered and ready for you daily on propertyFive weeks of paid Annual Leave for team members who meet the definition of shift workerDiscounted parking + other transport optionsUp to 30% discounts across award winning restaurants and accommodationLifestyle discounts including gym memberships, retail discounts and dry-cleaning servicesDiversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+Endless career growth and opportunities to learn and develop your careerPlease be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.Our cultureAt The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.
We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.
We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.
We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.It's your time to SHINE
Click on the link below to make your next career move with The Star.The Star Entertainment Group recognises the continuing connection to land, sea and community of First Nations peoples, and we pay our respects to Elders, past and present.We respectfully acknowledge the Traditional Owners of the land on which our properties are located - the Turrbal and Jagera people of the Brisbane region, the Yugambeh language people of the Gold Coast region, and the Gadigal people of the Eora Nation in Pyrmont.