Assistant Front Office Manager

3 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time

Assistant Front Office Manager jobs in Sydney

Ode Hotels is part of EVT, a company committed to creating memorable experiences. We operate over 80 hotels, including brands like QT, Rydges, and Atura, and are involved in entertainment, dining, and property management.

About Ode Hotels

Ode Hotels are unique spaces that reflect community and culture, often housed in historic buildings that tell stories of their past.

About The Old Clare

The Old Clare Hotel, a heritage-listed property, combines community spirit with creative hospitality, offering a welcoming environment for both locals and guests.

About the Role

As a Front Office Supervisor, you will be the first point of contact for guests, ensuring a warm welcome and memorable stay. Your responsibilities include:

  • Greeting guests and managing check-in/check-out processes
  • Understanding guest needs and personalizing their experience
  • Leading the front desk team to ensure smooth operations
  • Proficiency with front-office systems, including Opera Cloud
  • Responding to guest inquiries professionally and warmly
  • Adhering to WH&S policies for safety
  • Assisting other departments as needed

Skills & Experience

  • Experience in a 5-star hotel environment
  • Passion for exceeding guest expectations
  • Excellent communication skills
  • Flexibility and problem-solving abilities
  • Professional appearance and demeanor
  • Availability to work on rotating shifts, including evenings, weekends, and holidays
  • Current RSA and First Aid certifications are preferred

Benefits include team member discounts, hotel stays, entertainment discounts, career growth opportunities, and community involvement.

Join Ode Hotels and contribute to creating exceptional guest experiences.

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