General Manager

Odd Culture is a vibrant, live music-focused group with venues in the inner Sydney area (and something cooking south of the border). Our venues are known for their exceptional food and beverage offering, live music, lively atmosphere, and excellent guest experiences. We are seeking a dynamic and experienced General Manager to join our team and oversee the day-to-day operations of our upcoming late-night venue, with a strong focus on liquor compliance, guest experiences, staff management, and operational development.

We are a young and growing company, believe in serving the best product, running a tight and efficient business, and making each venue unique and compelling.

**Responsibilities**:
**Liquor Compliance**:

- Ensure strict adherence to all applicable liquor laws, regulations, and licensing requirements, particularly during late-night trading hours. Develop and implement policies and procedures to promote responsible service of alcohol and minimise any potential issues related to late-night trading.
- Monitor and manage inventory, including stock control, ordering, and stock rotation, to ensure the integrity and accuracy of stock on hand.
- Work with the Group Ops Experience manager to understand our approach to ATL and guest engagement while administering RSA.

**Guest Experiences**:

- Foster an energetic and engaging atmosphere for guests during late-night hours, ensuring their enjoyment and satisfaction.
- Participate in the development and execution of thrilling live music programs and events specifically tailored for late-night trade.
- Actively engage with customers, promptly address any concerns or feedback, and ensure a positive guest experience throughout the night.
- Uphold high standards of cleanliness, safety, and comfort, maintaining a vibrant environment.
- Take pride in venue presentation and follow all venue configuration SOPs
- Maintain industry-leading guest satisfaction KPIs

**Staff Management**:

- Recruit, train, and develop a talented team of bartenders, waitstaff, and other support staff who are capable of handling late-night trade.
- Understand the nuances of effective rostering and wage control in a live music venue.
- Provide ongoing coaching, feedback, and performance evaluations to enhance staff performance and maintain high service standards.
- Foster a positive and inclusive work environment, promoting teamwork and motivation, even during late-night shifts.
- Lead by example and respect professional boundaries. We are looking for mature and compassionate leaders.

**Operational Management**
- Monitor financial performance, budgets, and expenses, taking proactive measures to achieve financial targets.
- Understand and achieve weekly KPI targets set by senior management. This requires un understanding of wage cost, COGS, guest satisfaction metrics, SOP completion, EBITDA, and projected vs actual relationships.
- Collaborate with the HQ team to promote the venue and attract a diverse customer base specifically interested in late-night live music experiences.
- Stay updated with industry trends, emerging technologies, and competitor activities, ensuring the venue remains a leading late-night music venue in Sydney.
- Adhere to and build on all existing SOPs and processes

**Qualifications and Requirements**:

- Minimum of 5 years of experience in a similar management role within the hospitality industry, preferably in a late-night live music-focused bar or venue.
- A proven track record of adhering to KPIs and hitting designated targets
- In-depth knowledge of liquor laws, responsible service of alcohol, and health and safety regulations, particularly concerning late-night trade.
- Strong leadership skills with a proven track record in staff management and development, including managing late-night shifts and staff rostering.
- Excellent communication and interpersonal skills to engage with customers, staff, and stakeholders effectively.
- Demonstrated ability to handle multiple priorities and work in a fast-paced environment.
- Know how to work a problem until it's resolved, the buck will stop with you.
- Knowledge of financial management, including budgeting, cost control, and revenue optimization, considering the unique dynamics of late-night operations.
- A passion for live music and a strong understanding of the local music scene in Sydney..