Client Support Officer

1 week ago

Australia Life Care Full time

**Client Support Officer**

This is an opportunity to be part of a team that truly care for its customers. If you are a customer centric individual and are inspired by playing an active role in delivering premier home care services to customers and revel in multi-faceted work, then join Life Care and work with the AT HOME team.

**"Our purpose is to partner with people to embrace life** **and "Live Every Day"**

**About us**

Life Care is an established provider in the Aged Care Market. We started life in Glen Osmond in 1950 with accommodation services and expanded to the provision services across Adelaide in Home Care and Health & Wellbeing. At Life Care we develop relationships of care for all our clients so they can live life to the fullest.

**What We offer**
- Attractive Salary + Super
- Salary packaging benefits
- Supportive Team environment
- Staff benefits

**About you**

You are highly motivated and relish in multi-tasking and thriving in fast paced environments. Working as a part of a supportive team you will be able to develop & maintain productive & professional working relationships with the team that support customers to achieve their goals. You will also be required to work autonomously.

You are friendly, warm and confident. You are adaptable, possess excellent communication and personnel skills with a high attention to detail and experienced in working within deadlines.

**About the Role**

Reporting to the LCAH Operations Lead, your primary role is manage the day to day needs of customers including scheduling appointments, sourcing information, communicating requests and managing expectations. You will role model the customer service and team behaviours that create the best customer experience and contribute to making the workplace a great place to work. This role is very much hands-on, requiring attention to detail and a positive work attitude.

The key areas of accountability include:

- Schedule and Roster Management
- Administration
- Consumer and Employee Experience
- Quality & Compliance

This role will be offered on a 6-month full time basis, some weekend and public holiday work will be required

**Your education and experience**:

- Minimum 2 years' experience in a customer service and rostering/ logistics role
- Current National Police Check (Aged Care / Vulnerable People)

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