Client Support Officer

2 weeks ago

Australia St Vincent De Paul Society Full time

**Client Support Officer**:

- Date: 30 Sep 2024- Location: Redfern, NSW, AU, 2016- Requisition ID: 1169**About Us**:
The St Vincent de Paul Society is a leading provider of community support services, whose values it is to shape a more just and compassionate society.
- We believe our employees are key to our success and offer Learning and Development programs to enhance and grow your career across a range of teams and services. Our employees are recognised for their achievements and offered promotional opportunities on a meritocracy basis within a collegiate and values driven team environment and culture._ _The Society recognises the value of an inclusive work environment and believes that our diversity is a strength in the work we do with our local communities._

**Your Role**:
As the **Client Support Officer, **you will support the referral centre with emergency food pantry (Monday - Friday), reception and client support volunteers all trained to engage with people experiencing disadvantage and address requests for assistance. The Client Service Officer (CSO) acts as a point of referral for conference members who assess their clients' needs more support and conducts client interviews using the WE Care model.

**Your Responsibility**:

- Ensure the services provided are compliant with the policies, procedures and ethos of the St Vincent de Paul Society
- Maintain awareness of local issues and community needs
- Welcoming clients in a way that builds their confidence in themselves and the service
- Undertake an assessment to identify the range of support needed by people we assist
- Coordinate referrals to appropriate internal and external services when required

**You Will Need**:

- Relevant qualification/s and / or demonstrated experience in community services
- Experience and effectiveness in liaising with government and non-government agencies/departments
- Demonstrated understanding of the issues involved in working with people dealing with challenging issues
- Effective communication and interpersonal skills
- Demonstrated administrative skills, especially in coordination and organisation

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