Client Engagement Support Officer

2 weeks ago

Brisbane, Queensland, Australia Queensland Health Full time

The roleThe Client Engagement Support Officer provides divisionally dedicated engagement by supporting business areas with record keeping and information management.
The position works with the business areas of the Department to support the use of an Enterprise Wide electronic document records management system (eDRMS) as a business enabling tool for records and information management. Additionally, the position is involved in identifying projects to enable established users rationalize their information and increase usage within eDRMS.

**The successful personYou will have demonstrated**:

- experience and skills in the configuration and administration of Content Manager or similar system including knowledge of recordkeeping frameworks.
- experience and skills in customer service and or stakeholder engagement.
- knowledge of record keeping, information management policies, procedures and systems.
- excellent communication skills, including written and verbal skills, as well as good team building and networking skills.
- ability to use or aptitude to develop reporting in Microsoft 365 office suite tools (eg, Sharepoint, PowerBi or Excel).

About usThe Department of Health is responsible for the overall management of the public health system in Queensland. We are an organisation that strongly believes in the need to work with people who value the goals of our organisation and who will thrive in our workplace. Working at the Department of Health is about making a difference.
Corporate Services Division provides business, corporate and operational services to the Department of Health and, in certain circumstances, to the broader Queensland public health system (Queensland Health, comprising the department and 16 hospital and health services). The division is responsible for leading the department's budget, financial reporting processes, human resource services, knowledge management, legal services, business enhancement and facilities management activities. More broadly, the division is also responsible for leading system-wide industrial relations activities, major capital infrastructure delivery projects, certain human resources functions undertaken on a system-wide basis, and other corporate services functions.

**Benefits**:

- A fast-paced, challenging and supportive environment
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development

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