Sales Order Coordinator

Join to apply for the Sales Order Coordinator - SodaStream role at PepsiCo3 days ago Be among the first 25 applicantsJoin to apply for the Sales Order Coordinator - SodaStream role at PepsiCoGet AI-powered advice on this job and more exclusive features.OverviewReporting to the Sales Order Lead, the Sales Order Coordinator will play a critical part in delivering exceptional customer service by ensuring the timely and accurate processing of orders, resolving customer enquiries, and maintaining positive relationships with internal and external stakeholders to enhance the overall customer experience.OverviewReporting to the Sales Order Lead, the Sales Order Coordinator will play a critical part in delivering exceptional customer service by ensuring the timely and accurate processing of orders, resolving customer enquiries, and maintaining positive relationships with internal and external stakeholders to enhance the overall customer experience.ResponsibilitiesMonitor and process incoming orders using multiple systems, including EDI, while collaborating with the relevant stakeholders to meet customer demands.Facilitate the resolution of order discrepancies relating to data integrity, shipping issues, pricing and credit holds.Manage out of stock and backorder queries.Assist cross functional teams with credit claims, marketing orders and transfer requests, ensure proper financial approval.Act as a liaison between the customer, sales, finance and distribution teams including 3PLs.Prepare out of Stock, stock on hand and invoice reports daily and other reports as required and share them with the relevant stakeholders.Continuous utilization and upskilling in existing and new technology to drive root cause analysis and problem resolution relating to on-time delivery, order blocks, and other team metrics.Collaborative and supportive team work to ensure timely order processing, product allocation, order modifications, return claims, and product availability.Ensure KPI standards are met.Continuously look for opportunities to improve processes and enhance efficiency.Prompt and on-time Response to consumer enquiries via phone and email.Trouble shoot issues.Assisting with general queries and order updatesFollowing up on order status.Directing customers to product educational resources.Servicing and assisting the customers with any other query as needed.Ensure Email Inboxes are emptied daily with clear follow up flag.Perform ad hoc duties as required within the department.QualificationsCustomer OrientedHigh Attention to DetailCan Do and Positive AttitudeProblem Solving & Analytical SkillsIntermediate to Advanced level computer skills in Excel, Word & Outlook, to be able to prepare & present various reportsCompetent in use of EDI & OracleStrong interpersonal and communication skills, both written & verbalExcellent stakeholder management skills, including internal & external customersSeniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesManufacturing and Food and Beverage ServicesReferrals increase your chances of interviewing at PepsiCo by 2xSign in to set job alerts for "Order Coordinator" roles.Moorabbin, Victoria, Australia 2 weeks agoSouthbank, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 4 days agoClient Services Administrator Port Melbourne, VICPort Melbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 4 days agoNotting Hill, Victoria, Australia 1 day agoCustomer Service - Accounts Administration Melbourne - Northern SuburbsAdministration Officer - Vehicle Acquisitions & TransfersMoorabbin Airport, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 week agoAdministration Officer - Vehicle Acquisitions & TransfersMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 3 weeks agoRichmond, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 5 months agoMelbourne, Victoria, Australia A$37.13-A$37.13 2 weeks agoMoorabbin, Victoria, Australia A$65,000.00-A$75,000.00 4 weeks agoMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia A$75,000.00-A$90,000.00 3 weeks agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 5 months agoMelbourne, Victoria, Australia A$37.13-A$37.13 3 weeks agoWe're unlocking community knowledge in a new way.
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