Senior Specialist, Order Fulfilment
22 hours ago
Purpose & Overall Relevance for the Organization :The Order Fulfilment team ensures transparency and reliability of the order book by optimizing stock availability, executing timely allocations, and managing logistics planning.
Our mission is to deliver every order in full and on time, while driving efficiency and reliability across the supply chain.Key Responsibilities :Order Book ManagementMaintain and execute the order book to meet customer expectations, ensuring on-time delivery of campaigns and launches.Oversee stock availability and fulfillment for daily operations, including allocation, phasing, and redating.Monitor and maintain order book accuracy, coordinating closely with Sales Operations.Set up and manage system rules for Value Added Services (SHAS & SHAD).
Availability ManagementTrack and prioritize seasonal orders with PSI and Inbound teams.Lead Hard Launch processes, identifying and resolving supply chain constraints.Optimize demand-supply balance to achieve financial and inventory targets.Oversee virtual stock transfers, physical inventory movements, and SAP transactions.Manage stock category movement to maximize sales opportunities.Monitor and resolve QI / blocked stock issues.RFC ManagementLead RFC updates, perform gap analysis, and implement corrective actions to meet targets.AllocationMaintain outbound lead times and calendars quarterly to ensure accurate delivery planning.Allocate stock using SAP and other control systems, supporting both batch and ad hoc requests.Delivery Note (DN) ManagementCollaborate with channels to manage DN creation and execution, ensuring compliance with service level agreements.ReportingDeliver local COTA / OTIF reporting, perform root cause analysis, and drive improvement actions.Provide transparency on order book delivery projections.Generate operational and ad hoc reports to support stakeholders.Ongoing ProjectsSupport SAP workshops, upgrades, and go-lives with testing and validation activities.Key Relationships : Customer ServiceWholesaleEmerging Markets Supply ChainBrandMaster DataMarketing OperationsDemand PlanningFinanceKnowledge, Skills, and Abilities :Advanced proficiency in Excel and PowerPoint; working knowledge of Power BIStrong SAP expertiseAnalytical and process-oriented mindsetProactive, energetic, and collaborative communicatorFluent in English (written & spoken); excellent communication skillsRequisite Education and Experience / Minimum Qualifications :University degree or equivalent qualificationMinimum 3 years' experience, ideally in Supply Chain Management
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