Client Development Manager

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Job Details

Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else Combining our expertise in human understanding with sophisticated technologies, Kantar's 30,000 people help global organisations succeed and grow

At the Lightspeed Division, we are the first point of contact for human understanding with access to 150M research ready respondents globally, the largest single source in the industry Through our outstanding network of permission based data partners, we help provide our clients data for insights and activation.

The Client Development Manager services as a senior member of the team who is responsible for developing client growth strategies and plans. They serve as the primary business contact for existing clients, as well as growing their own client base, particularly surrounding enterprise clients. They will be responsible for financial targets, account management and client happiness within the sales team. This role is encouraged to consistently provide excellent customer service to our external clients' accounts, as well as represent client's needs and goals within the organisation. In addition, the role will establish and build close working relationships with clients to present new and existing innovative ways to sampling, to encourage new and repeat business opportunities. The role perfectly encompasses sales, account management and research.

Role/ Responsibilities

The role incorporates the following elements:

- Developing and implementing a client acquisition, growth and retention plan that is focused on financial gains and customer happiness
- Ability to develop and take exciting new offers to new client segments that fuel the growth of our business and explore new opportunities within the market
- Liaison with clients to be the face of the business and contribute ideas to brainstorming sessions internally and externally
- Building a positive ongoing client/account relationship
- Reporting on successes and areas needing improvements
- Promote and present the company's products, services, innovations and developments to address client's objectives
- Providing knowledge of Lightspeed panel, feasibility and pricing approach to clients from the project managers to CEO's.
- Work on some of the clients briefs to ensure that Lightspeed contributes to the research design and that the proposals are accurately turnaround within a mutually agreed timescale
- Communicate effectively with the client, empathising with their needs and action the appropriate method to meet their requirements and objectives.
- Own account relationships to insure they remain healthy, productive and mutually beneficial, with a goal of securing repeat business and achieving targeted revenues
- Research business opportunities for viable income streams to support the rapid growth of client demand

**Qualifications**:

- Experience with market research
- Excellent communication skills
- Excellent presentation skills and good experience with Powerpoint
- Can develop rapport with clients
- Strong negotiation skills

At Kantar, we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market driven and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

Location

Sydney, Hickson RoadAustralia

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.