Customer Service Officer

3 days ago

Gold Coast, Queensland, Australia Troocoo Pty Ltd Full time

Global company with ongoing support and training
- Modern offices based in Robina Gold Coast.
- Join our growing team in providing highest level of customer service

Troocoo are excited to have partnered with our client and work with them on an exciting new project. Due to continued growth, our client is expanding their Robina Gold Coast office and looking to hire multiple Customer Service Officers to join the organisation immediately. You will be joining a great workplace culture that has been driven by a highly capable and engaged team and provided with a great training program that will benefit you both personally and professionally.

**About the company**:
Our client is a global company specialising in customer engagement and business performance. They have over 250,000 employees, 40+ locations worldwide and 100+ Fortune 500 Global Clients

**About the role**:
As a Customer Service Officer, you are representing the client as the frontline of the business. You will be tasked with handling both general and complex enquiries across a range of divisions. Through attention to detail and active listening you will troubleshoot or resolve all enquiries while demonstrating the highest level of customer service.
- Handle inbound enquiries with the highest level of customer service and compassion
- **$24.76** per hour + Super & Penalty rates (penalty rates for work performed after 7pm weekdays & weekends)
- Operational hours are Monday-Friday 8am-8pm & Saturdays 9am-6pm
- Actively listen to the enquiries and assess Customer Needs, requirements, entitlements and obligations
- Assist customer with online services and promote the use of self-managed digital services
- Liaise with both internal and external originations to provide relevant support to customers dealing with various circumstances
- Ongoing training and support is offered to help you succeed in the position.

***

**About you**:

- Must be 18+
- Good communication skills
- Proficient in the use of computers and systems
- Keen to learn and take on coaching and feedback
- Ability to handle high volume calls
- Some calls may be more sensitive than others, so emotional intelligence and compassion is vital

**Must haves**:

- Availability during operational hours, Monday-Friday 8am-8pm & Saturdays 9am-6pm
- Shifts work on a rotating 4-week roster
- Need to have a valid visa and working rights in Australia
- Must have the correct 100 points of ID required for a Government Clearance (Passport and Photo ID)

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