Customer Service Officer

1 day ago

Gold Coast, Queensland, Australia Ausreo Full time

**Introduction**:
Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for:
Our agility to provide superior service and support to our customers through our extensive Service Centre Network; and
Being at the forefront of innovative steel reinforcement solutions and technology.

Ausreo is committed to providing an inclusive and collaborative environment for our employees. Our aim is to ensure our people are engaged, motivated and prepared with the skills, knowledge and capabilities necessary to deliver company goals and expectations. This is evidenced in our mission to:
Ensure the health, safety and wellbeing of our employees is at the forefront of all business decisions and reflects Ausreo's Safety First' culture;
Embrace the strengths and differences of our people and build a workforce that reflects the diversity of the communities we serve.

**Description**:
We have an exciting opportunity for a Customer Service Officer to join our team at Yatala, reporting to the Trade Service Centre Manager. If you have a welcoming approach, show high initiative and can provide our customers with a unique experience, then this is the role for you. Ideally you will have customer service experience in a similar industry.

As a key member of our team in Yatala, you will thrive in an environment where service, sales and customer solutions are paramount. This role will see you as the face of our company. Your day will be varied as you will be involved in sales and enquiries, liaising with customers and external suppliers. Previous experience in the steel manufacturing/building supply industry would be an advantage but not essential.

Providing face to face quality service to customers
Office management
Stock control in the factory
Coordinating production with factory staff
Coordinating logistics i.e. transport and deliveries
Effectively communicating with all stakeholders and dealing with difficult customers effectively
Receiving and processing administration duties

To Be Successful

Excellent communication skills with a friendly personality
Strong computer skills and ability to pick up new systems quickly.
Strong organisational skills and ability to work under pressure.
Ability to work Monday to Friday, 5:30 am till 4.00pm

It is an exciting time to be part of the Ausreo family with opportunities for career development and progression.

In return you will be rewarded with an attractive salary package and job satisfaction whilst working within a dynamic team environment. If you are ready for a challenge and think you have what it takes we want to hear from you.

To submit your resume, please click the 'Apply' button.

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