Customer Service Officer

Join to apply for the Customer Service Officer - Nerang role at BOQ Group

Overview

Do you have a passion for customer service and want to kickstart your career in banking? Are you an experienced customer service professional with excellent relationship-building skills and a passion for delivering excellent service to customers?

As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network, by identifying and supporting customers to explore their current and future financial needs. You will be responsible for undertaking transaction activities for customers, educating customers on using digital banking solutions and conducting needs-based conversations to generate opportunities in personal banking and lending.

About You

Someone with exceptional communication and relationship building skills will thrive in our environment. We're looking for career-minded individuals with a genuine interest in, or passion for banking. If you are a team player who loves to collaborate and bring a proactive attitude and a commitment to exceeding customer expectations, then we want to hear from you

While we love seeking previous banking experience it's certainly not a prerequisite.

About Us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities. BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve. Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Benefits

• Flexible working arrangement - Balance your work and personal life with ease.
• Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
• Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
• Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
• Purchase additional annual leave - Need more time off? You can buy extra leave days.
• Discounted private health insurance plan - Take care of your health with our special rates.
• Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
• Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
• Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

How To Apply

To apply for this role at BOQ Group, follow the links or apply via our Careers Page. BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply. We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process. If you are successful for a role with BOQ Group, background screening is required to comply with Anti-Money Laundering and Counter-Terrorism Financing Act. Checks may include identity verification, references, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks. Please no agency applications.

Referral Program

This role is eligible for our Referral Bonus Program (internal employees only). To refer a friend, please follow these steps: Follow this link: External Job Advert; Click on Send job to a friend.

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Banking, Retail, and Consumer Services

Referrals increase your chances of interviewing at BOQ Group by 2x.

Get notified about new Customer Service Officer jobs in Nerang, Queensland, Australia.

#J-18808-Ljbffr

---