Customer Service Officer

3 days ago

Gladstone, Australia Public Sector People Full time

Public Sector People are partnering with a Regional Council to recruit a Customer Service Officer for a temporary contract through to 30 September 2025, with the potential for extension.
This is a fantastic opportunity to join a high-performing team that provides critical frontline support to the community in a fast-paced, customer-focused environment.
Key Details
Location: Emerald, QLD (must be local to the area)Contract Length: Up Until 30/09/2025Pay Rate: $48.20 – $51.35 per hour + SuperHours: 38 hours per week, Monday to Friday (no weekends)Start Date: ASAP (Interviews to be conducted immediately)
About the Role You will be the first point of contact for customer enquiries, providing accurate and timely responses to the public while processing applications, handling payments, and coordinating with internal departments. The focus is on resolving enquiries at first contact and delivering high-quality service in line with Council standards.
Key Responsibilities
Respond to inbound customer enquiries with professionalism and accuracyProcess service requests and applications across council systemsManage financial transactions and maintain accurate recordsNavigate multiple systems confidently to resolve enquiriesSupport continual service delivery improvement initiatives
About You
Previous Government experience highly regarded (Local, State or Federal)Strong ability to navigate systems and manage high volumes of workProven customer service skills, with strong written and verbal communicationHigh attention to detail and accuracy in a process-driven environmentMust reside locally in or near Emerald, QLD
To Apply Please submit your CV in Word format as soon as possible. Interviews are being scheduled immediately, with an ASAP start.

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