Customer Solutions Officer

1 week ago

Gladstone, Australia Gladstone Regional Council Full time $45,000 - $60,000 per year

Our Region

Gladstone offers dynamic career opportunities across diverse industries, catering to a range of skills and ambitions. Whether you're advancing your career or seeking work-life balance, Gladstone's industrial strength, innovative energy projects, and bustling service sectors make it a fantastic place to work and live.

You'll be glad you made it

Our Council

Discover a fulfilling career at Gladstone Regional Council, where your dedication to community service merges with our commitment to improving residents' lives. Every role contributes to the livelihood of those who call Gladstone home.

We are committed to building an inclusive workplace that reflects the diversity of the entire community we serve. At Gladstone Regional Council, we embrace diversity in our collective pursuit of inclusion. We are committed to creating an inclusive environment where everyone, regardless of gender, age, marital status, sexual orientation, disability, ethnicity, or background, can thrive. Inclusion is at the heart of our culture.

View our Access and Inclusion Action PlanandReconciliation Action Plan

Our Culture & Our Benefits

Join our supportive and collaborative culture where your well-being comes first. We're committed to nurturing your holistic wellness through health programs and events, our culture journey and flexible working options.

We partner with our people to understand their needs and provide the tools that develop skills, knowledge and healthy culture. Our people are valued for the part they play in delivering for the Gladstone Region. We are proud of who we are and what we do. We are #ProudlyGRC

Find out more here Better Balance, Better Benefits with GRC

Customer Solutions Officers

Council is seeking to appoint casual Customer Solutions Officers to contribute to Council's success.

  • Located in Gladstone
  • Flexible work hours Monday – Friday
  • Opportunity to learn about Local Government and give back to the community

About the Role

The purpose of this position is to provide effective customer service to internal and external customers with efficient and quality service consistent with council's expectations and to promote positive relationships between council and the community.

You will bring:

  • Relevant experience gained through employment in a customer service facing role.

  • Experience in recording, reconciling and processing financial and non-financial transactions.

  • Strong interpersonal and communication skills, (verbal and written English), and experience liaising with customers.

  • Time management, prioritisation and planning skills in order to effectively complete tasks within required timeframes.

  • Problem-solving skills to effectively address and resolve customer enquiries.

  • Keyboard skills and experience in the use of Microsoft Office Suite.

  • Legally able to drive a motor vehicle in Queensland.

Eligibility & Pre-employment Checks

To be eligible for this position, the candidate must have applicable working rights.

Depending on the role requirements, you may need to complete various checks and assessments as part of the recruitment process. This could include reference checks, pre-employment medicals (including drug and alcohol testing), vaccinations, visa checks, licence verifications and psychometric testing.

For questions related to the role or recruitment process, please call Council on or email the Talent Acquisition Team at

Closing Date

12 noon Thursday 2 October 2025.

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