Customer Service Ambassador

3 days ago

Gladstone, Australia beBeeCustomerCare Full time $50,000 - $70,000
Job Overview

We are seeking a dedicated professional to provide exceptional service to our growing customer base.

Key Responsibilities:
  • Deliver friendly, efficient service to customers via phone, email, and internal business systems.
  • Respond promptly to customer requests, take ownership of enquiries, and resolve issues quickly.
  • Review customer sales history to identify service needs and explore upselling opportunities.
  • Build and maintain strong client relationships by staying informed on processes and providing tailored solutions.
Requirements:
  • A customer-focused mindset with a proactive, solutions-driven approach.
  • Excellent customer service skills and the ability to work independently within a small team.
  • Strong proficiency in Microsoft Office and/or cloud-based CRM systems.
  • Clear and confident verbal and written communication skills.
What We're Looking For:

The ideal candidate will have a strong passion for delivering excellent customer experiences and building long-term relationships. They will be able to work effectively in a fast-paced environment, think critically, and make sound decisions.

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