Installation Coordinator

1 week ago

Gold Coast, Queensland, Australia Hudson Australia Full time

We're seeking a dedicated **Installation Coordinator** to join our client's commercial department and ensure seamless coordination between their internal teams and external customers.
- Full time permanent position based in the northern suburbs of Gold Coast
- Be part of a close-knit team that are supportive and collaborative.
- Learning and development opportunity

**Key Responsibilities**:

- **Customer Interaction**: Be the primary point of contact for customers and vendors, providing regular updates and addressing inquiries.
- **Scheduling**: Arrange appointments with customers and field technicians.
- **Resource Management**: Process purchase orders and organise necessary materials.
- **Collaboration**: Gather project requirements from sales and service teams.
- **Issue Resolution**: Monitor progress and handle any delays or issues.
- **Post-Installation Follow-Up**: Ensure customer satisfaction and resolve concerns.
- **Record Keeping**: Maintain documentation of installations and feedback.
- **Process Improvement**: Identify opportunities for enhancing efficiency.

**Skills and Attributes**:

- **Customer Focused**: Commitment to client satisfaction.
- **Strong Communicator**: Exceptional written and verbal skills.
- **Team Player**: Work independently and collaboratively.
- **Problem Solver**: Patient and respectful approach to resolving issues.

**Experience, Licences & Qualifications**:

- **Experience**: Previous experience in an administrative or business systems role.
- **Technical Skills**: Proficient with Microsoft Office and knowledge of Excel
- **System Knowledge**: Experience with job management systems like AroFlo, ServiceM8 or similar.

**Why work for our client**:

- Be part of a close-knit team that are supportive and collaborative.
- Be part of a workplace that values positivity, mutual respect, and a friendly atmosphere.
- Learning and development opportunity
- Opportunity for growth
- Enjoy the convenience of supplied uniforms.

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