Production & Installation Scheduler

5 days ago

Gold Coast, Queensland, Australia Hays Full time

An exciting opportunity on the Gold Coast

**Your new company**

A fast-growing Australian-owned manufacturing company, based on the Gold Coast, with over 100 years of combined experience in the industry.

**Your new role**

As an Installation and Service Coordinator you will:

- Communicate with customers to arrange site measurements or installations within lead times
- Liaise with the Production Manager regarding product lead times
- Manage installation contractors' workloads
- Monitor the quality and standards of work and provide feedback where necessary
- Engage with customers regarding rectification work and schedule appropriately
- Work with Sales / Production and Service / Install teams to help deliver work whilst maintaining a high level of Customer Service
- Review jobs each day and drive completion of work
- Review all service work and provide feedback to relevant management
- Identify training needs for improved service and implement them where necessary.

**What you'll need to succeed**

To be successful in this role, you must be proactive, a good communicator, a proven relationship builder and, when necessary, a problem solver. You will also need to be extremely customer focussed with good computer skills.

Skills & Experience:

- Technician scheduling experience (desirable but not essential)
- High level numeracy and analytical skills
- Ability to establish relationships with customers and maintain rapport
- Structured approach with strong attention to detail
- Ability to provide solution-based results
- Previous experience working with made to order product within the building and construction industry would be advantageous or a willingness to learn and develop technical knowledge.

**What you'll get in return**
- Join a 100% Australian Owned Manufacturing Company
- Enjoy a supportive team environment
- Benefit from a challenging & fast moving industry
- Opportunity for career progression

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

2839600

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