Receptionist & Customer Services Positions

1 week ago


Wollongong, New South Wales, Australia Southern Pathology Full time

**CUSTOMER SERVICE OFFICER (S624)**

A part time medical receptionist and a casual customer services officer position are available. Both
positions are a role within the customer services department.

**Receptionist Position**:
The successful applicant must be able to liaise with patients in a compassionate manner and provide a high
level of patient care, receive and convey messages verbally, in writing and electronically, answer the
telephone in a courteous and professional manner, make appointments, process service payments
according to the practice billing policy and general clerical duties.

We are looking for a medical receptionist with the ability to maintain a high level of professionalism and
confidentiality, excellent communication skills with the ability to communicate with a wide range of people,
sound computer literacy and experience working as part of a busy department in a medical environment.

This is a part time position of 25 hours per week, Monday to Friday rostered between 7.30am and
5.30pm. The position also requires participation in a Saturday roster (every second Saturday) from
8.00am to 12.00pm. The ability to work additional hours at short notice is required.

**Customer Services Officer**:
A casual position is available in the Customer Service Department within our busy Wollongong Pathology
Laboratory.

The successful applicant will be responsible for answering telephones, dealing with customer enquiries,
result calls and document typing.

Applicants must have experience in providing customer service with the following skills:

- Deal with customers in a professional manner.
- Ability to use positive language
- Clear communication skills
- Provide information to customers in a competent manner
- Be pro-active in dealing with customers
- Multi-task
- Good typing including MS Office.
- Work co-operatively in a busy department.

Customer Service skills and experience in working within a pathology practice are essential. Relevant
Medical Terminology experience is preferred.

The shifts involved in this position may be rostered between 7.30 am and 6pm, with mandatory participation
in the Saturday roster. Applicants must be available to train full time initially and flexibility to extend shifts
once trained would be highly regarded.

Applications Close: Friday 15 November 2024



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