Urgent Search: Food

2 weeks ago


Gold Coast, Queensland, Australia Ennismore Full time
Mondrian Gold Coast | 50 The Esplanade Burleigh Heads, QLD 4220, Australia

Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a "must" destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits.Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia's most iconic coastal destinations.

Join our cultural precinct of imaginative spaces that reflect sun, sand and surf enveloped around dynamic dining, entertainment, a cutting-edge spa with a world-class edge.

We're seeking creatives, innovators and disruptors who challenge the status quo and ready to be agents of change as we usher in one of the most exciting, progressive and forward-thinking brands set to make Burleigh its home.

Job Description

As the Food & Beverage Reservations Agent at Mondrian Gold Coast, you will be the first point of contact for guests looking to dine with us - setting the tone for exceptional experiences before they even arrive. You'll be responsible for delivering a seamless reservation experience across our restaurant, bar, and event spaces, ensuring every interaction reflects the Mondrian brand's commitment to sophisticated service and warm hospitality. In this role, you will:

Manage all reservation requests via phone, email, and online platforms using booking systems efficiently.

Build strong guest relationships, especially with VIPs and return guests, noting preferences, dietary needs, and special occasions.

Optimise table allocation and guest flow across venues through proactive reservation management.

Send timely confirmations, follow-ups, and pre-arrival communications.

Stay informed on venue offerings, menus, hours, promotions, and seasonal events.

Address and resolve guest complaints promptly, escalating when necessary.

Maintain expert knowledge of reservation systems and ensure accurate guest records.

Manage waitlists and cancellations, offering alternatives to enhance guest satisfaction and revenue.

Assist with training new team members on reservation procedures.

Ensure compliance with security, payment, and confidentiality protocols.

ABOUT YOU

You will have hospitality experience in a luxury hotel or fine-dining establishment with strong organisational skills - managing multiple tasks simultaneously. You will also have:

- Excellent communication and interpersonal skills, with a focus on delivering exceptional guest experiences.
- Ability to work effectively in a fast-paced, pre-opening environment, adapting to evolving needs and challenges.
- Experience with POS and reservation systems such as SevenRooms and Micros Simphony is highly advantageous.
- Able to work rotating shifts, including evenings, weekends, and public holidays.

Qualifications

- A Queensland Responsible Service of Alcohol (RSA) certification or willing to obtain one.

1. First name *

2. Last name *

3. Email *

4. Phone *

5. Are you eligible to work in the country you are applying for? * Select an option...

6. Please confirm your current Country working rights: *

7. Do you have the relevant certification/ licence required for this role? * Select an option...

8. Please confirm your certification or licence: *

9. Have you worked within Accor previously? * Select an option...

10. Which Accor property have you worked at most recently? *

11. Are you aware of any disabilities and/or medical conditions caused by gradual process or pre-existing injuries, which may affect your ability to do the job or work the required hours? * Select an option...

12. As you are applying for a position of trust, do you have a criminal conviction that may preclude you from fulfilling the requirements of the role? * Select an option...

13. Please confirm your base salary expectation/range in local currency *

14. Resume *. We accept .pdf, .doc, and .docx formats.

* these questions are a must

By clicking submit, I consent to the collection of my data in accordance to Ennismore's privacy policy . If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here . *

#J-18808-Ljbffr

  • Gold Coast, Queensland, Australia StudentUniverse Full time

    Update your details, view your application and progress >> LoginJob searchJob searche.g. "Administrator, Melbourne"Refine searchRegion- Australia 1LocationAustralia- Queensland 1Category- Finance & Strategy 1- Leadership 1Work type- Full time 1Brand- Ignite 1Finance Manager - Broadbeach, QLDApply now Refer a friend Job no: 527409Brand: IgniteWork type: Full...


  • Gold Coast, Queensland, Australia Ennismore Full time

    OverviewMondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia's most iconic coastal destinations. We're seeking creatives, innovators and disruptors who challenge the status quo and are ready to be agents of change as we usher in one of the most exciting, progressive and forward-thinking brands set to make Burleigh its...


  • Gold Coast, Queensland, Australia Vidaura Full time

    We are looking for experienced hospitality management stars to work with amazing and iconic venues across Sydney.**Location**: Across Sydney, NSW**Job Type**:Full Time / Permanent**Start Date**:ASAP**Position Titles**:- Group Operations Manager- General Manager- Food & Beverage Manager- Venue Manager- Assistant Venue Manager- and MORE**What they are looking...


  • Gold Coast, Queensland, Australia Vidaura Full time

    We are looking for experienced hospitality management stars to work with amazing and iconic venues across Sydney.**Location**: Across Sydney, NSW**Job Type**:Full Time / Permanent**Start Date**:ASAP**Position Titles**:- Group Operations Manager- General Manager- Food & Beverage Manager- Venue Manager- Assistant Venue Manager- and MORE**What they are looking...


  • Gold Coast, Queensland, Australia Vidaura Full time

    We are looking for experienced hospitality management stars to work with amazing and iconic venues across Gold Coast.**Location**: Across Gold Coast, QLD**Job Type**:Full Time / Permanent**Start Date**:ASAP**Position Titles**:- Group Operations Manager- General Manager- Food & Beverage Manager- Venue Manager- Assistant Venue Manager- and MORE**What they are...


  • Gold Coast, Queensland, Australia The Star Ent Group Full time

    Apply now Job no: 533951Work type: Permanent Full TimeLocation: Gold CoastCategories: CulinarySince 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent...


  • Gold Coast, Queensland, Australia Bindaree Food Group Full time

    Bindaree Food Group (BFG) is a vertically integrated supply chain business delivering global meat solutions both domestically and internationally and has solidified its position as a prominent leader in the Australian meat industry.Our site in Burleigh Heads, Gold Coast is dedicated to managing Warehousing within our Value-Add facility for domestic and...


  • Gold Coast, Queensland, Australia Healthscope Full time

    OverviewPermanent part-time position – 40 hours per fortnightSubsidised meals and discounted staff parkingAre you a highly motivated Clinical Nurse looking for a rewarding temporary position within Private Healthcare?About the roleGold Coast Private Hospital is seeking an experienced Clinical Nurse to join our Special Care Nursery team on a part-time...


  • Gold Coast, Queensland, Australia ClearCompany Full time

    Site Supervisor – Construction ProjectsJoin a high-energy, fast-growing construction crew on the Gold Coast where the projects are exciting, the team is driven, and the culture is anything but corporate.Ascend Recruit are the hunt for a Site Supervisor who knows how to take ownership, lead from the front, and bring energy to site — while still having a...


  • Gold Coast, Queensland, Australia Silver Connect Full time

    We are searching for motivated and experienced **Room Attandants** and **Food and Beverage Attendants** to join our team at **Sofitel Hotel** located in **Gold Coast.****Your main responsibilites**:- **For Room Attenandt (start from 9PM on ward)**:- Cleaning hotel rooms, including bathroom, toilet, kitchen, and living room; Changing bedsheets; Vacuuming the...