Tech Bar Support Consultant

About Us:
Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia.

Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us.

For over 160 years Anglicare has been serving people in need
- providing care to older people and services to the vulnerable. We began because of people who saw a need in the community and who were compelled to make a difference. People motivated by Christian love and a passion to serve. If this describes you, we would love to invite you to join us

Are you passionate about technology and love making a difference in people's lives?

We've got a wonderful opportunity for someone just like you As a Tech Bar Support Consultant, you'll become a trusted and friendly face to our retirement village residents—helping them navigate the digital world with confidence and ease.

Whether it's setting up a device, solving a tech hiccup, or simply showing someone how to video call their grandkids, your support will make a meaningful impact. You'll provide on-site assistance, troubleshooting, and one-on-one training to help residents build digital skills and feel more connected to the world around them.

If you're someone who's patient, compassionate, and excited about using your tech skills to brighten someone's day, we'd love to hear from you

This is a permanent parttime role based out of our facility in Kirrawee NSW 2232

Why you will love this job:
- Resident & Village Tech Support: You will provide friendly and efficient support for basic hardware and software issues, assist residents with accessing digital tools, and support village management with day-to-day tech needs.- Digital Training & Confidence Building: You will facilitate one-on-one and group training sessions to empower residents in using smartphones, tablets, computers, and online services with confidence.- Technology Engagement & Awareness: You will step in to lead informative sessions and promote digital programs, encouraging greater tech adoption and digital connection within the village community.- Equipment & Infrastructure Coordination: You will set up, track, and maintain IT equipment used by both residents and staff, ensuring devices are functional, up-to-date, and accessible.- Vendor & Stakeholder Collaboration: Support the coordination of third-party technology vendors and work with internal teams to ensure smooth tech operations and experiences.- IT Safety & Compliance: Your role will champion safe tech practices by following workplace safety protocols and reporting any technology-related hazards or risks promptly.

What You Bring:
- You're a tech-savvy communicator with a genuine passion for helping others—especially seniors—embrace technology with ease and confidence. Your patience, empathy, and ability to simplify complex concepts make you a trusted guide in any digital journey.- Customer-Focused Support: You deliver warm, respectful, and patient tech support tailored to meet the needs of older adults.- Clear Communicator & Trainer: Confident in running one-on-one or group digital literacy sessions, making technology accessible and enjoyable.- Technical Know-How: Skilled in troubleshooting end-user devices across Windows, Mac, iOS, and Android platforms, as well as audio/video conferencing tools.- Collaborative & Organised: Able to work cross-functionally, juggle multiple priorities, and offer proactive, hands-on IT support.

Qualifications & Experience:
- Degree or Diploma in IT or relevant experience.- Strong understanding of networking fundamentals (Wi-Fi, DHCP, DNS, VLAN).- Previous experience in IT support, customer service, or training roles.- Proven ability to teach non-technical users in a friendly and effective way.

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

Please note that successful completion of background checks and a NDIS Worker Screening Check Clearance may be required for this role.

At Anglicare, we are committed to honouring Jesus Christ, enriching lives, and strengthening communities.

We maintain a zero-tolerance policy for child abuse, ensuring the safety and wellbeing of all children and young people.

We are a forward-thinking organisation focused on continuous improvement and innovation, with a dedicated team that always puts our residents first.

Application Close Date: May 07, 2025