User Support Specialist

23 hours ago

Tasmania, Australia Sky Italia Full time

Want to do the best work of your life? Make your mark at Europe's leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine.

Work as part of the User Support team and be a first line of support to all editing and production staff. The monitoring of workflows and proactive maintenance for all SPS's output including Sports, Entertainment and Sky Sports News productions.

You will be responsible for ensuring projects are delivered to deadlines in a professional and sustainable manner in a busy post-production environment whilst ensuring the smooth day today operation of the department.

What you'll do:
- First line support to all editing and production staff- Ensure all Edits and areas of responsibility are operational- Provide Technical support on live & OB productions- Assist in workflow management- Manage TX critical productions to ensure deadlines are met- Manage and maintain tier 2 and 3 storage solutions- First line support of audio suites- First line support of finishing suites- First line support for desktop editing clients- First Line support for Virtual editing platform- Log and report support requests- Escalate to contingency options when necessary- Liaise with other departments to resolve issues- Assist with the roll out upgrades and new system images- Department Stock control and monitoring requirements

What you'll bring:
- Excellent organisational skills- Strong communication skills- Ability to work fluently with colleagues- Consistently exhibit and promote Sky Behaviours- Self-motivated and proactive with aptitude and desire for personal development- Knowledge of Avid and Adobe- Empathy towards colleagues who are experiencing technical issues whilst under pressure to deliver- Understanding of Post Production workflows- Flexible approach to working patterns based on client and business needs

Team Overview:
Post Production provides Editing, Grading and Audio services for all of Sky's Content Creation teams - Sport, Sports News, Creative & Entertainment; we also provide our services to Independent Production Houses.

The department is made up of Editing, Audio, Edit Operations, User Support, Post Producers and Planning who work together to deliver a complete Post Production service to our clients. Our teams of specialists work across the whole spectrum of content genres from news and sport to audience entertainment shows and documentaries. Our talented editors, graders and audio mixers are supported by dedicated technical support, media management and workflow specialists. Complex programme creation is managed by our Post Producers. The people and resources are co-ordinated by our Planning department.

The Rewards:
There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:
- Sky Q, for the TV you love all in one place- A generous pension package- Private healthcare- Discounted mobile and broadband

Where you'll work:
Osterley

Inclusion:
Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. We also know that everyone has a life outside work, so we're happy to discuss flexible working

Why wait?

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

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