Lobby Host Supervisor

JLL supports the Whole You, personally and professionally.
**About the role**:
Based on one of our large technology client's site, The Lobby Host Supervisor will assist the Workplace Manager with operational activities in front of house, accounting and finance, maintenance and operations, vendor oversight, purchasing of material, equipment & supplies, occupancy services and helpdesk.
The Lobby Host Supervisor is also required to provide administrative support to the team when required. This a dynamic role and no two days are the same. This is not a typical front of house role, you will be actively engaging with stakeholders, assisting in events and providing a strong front of house service to all staff and clients.
**Responsibilities include**:
Customer service excellence - greeting clients, managing visitor experience
Front desk management responsibilities - calls, access badges, visitor management
Meeting room coordination and facilities support
Stakeholder relationship management across multiple levels
Safety and security protocol management
Supervising and ensuring quality control, focusing on service excellence and client satisfaction
Facilitating room set up, managing calendar invites & the delivery of catering and event equipment
Manage hardware assets as they arrive and keep track of the records whilst working alongside IT
Proactively seek to improve the systems and processes of all operations in response to changes in the marketplace
**About You**:
Passionate about service excellence with ability to interact professionally with diverse set of people
Clear verbal and written communication, good presentation and the ability to engage effectively with visitors and staff
Excellent planning skills to manage multiple tasks and meet deadlines in a front desk environment
Ability to handle changing situations, remain calm under pressure, and find solutions to unexpected challenges
Works effectively with colleagues to achieve goals and maintain seamless front-of-house operations
Demonstrates trustworthiness, reliability and accountability in representing the organisation to visitors and clients
**What to expect from us**:
As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.