Guest Service Host

Organization- Caption by Hyatt Central Sydney
Summary
Be Part of Something New and Meaningful
At Caption by Hyatt Central Sydney, we're rethinking hospitality—putting community, sustainability, and self-expression at the heart of everything we do. Designed to be of the community, not just in it, Caption by Hyatt Central Sydney will be the first of its kind in Australia, offering a vibrant, people-first experience that's as much about connection as it is about comfort.

We are looking for someone who brings energy, curiosity, and a hands-on approach to creating unforgettable guest moments to join us as a Guest Service Host (Full Time).

Care Connects Us
At Hyatt, we care for people so they can be their best. This purpose guides everything we do—from how we connect with guests to how we work together as a team. It's what drives our culture of care, creativity, and belonging.

Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.

About Caption By Hyatt Central Sydney
Caption by Hyatt Central Sydney is not some basic hotel. Designed to be truly of the community—not just in it—the people make the place here. Our place is yours for the making, where you can do (and be) you.

Opening in 2025, Caption by Hyatt Central Sydney will feature 174 colourful, fun & eco-friendly guest rooms along with Talk Shop, our all-day lounge and eatery. Expect authentic experiences in an environment where everyone feels at home.

• Be part of a first-of-its-kind hotel – This is Hyatt's first Caption hotel in Australia, and as part of the pre-opening team, you'll gain valuable experience shaping a new brand from the ground up.
• Create the guest journey – From setting up kiosk check-in to designing lobby flow and pre-arrival experiences, you'll build the guest service framework that defines our hotel.
• Lead from the lobby, not behind a desk – Be a walking expression of the brand—connecting with guests, supporting the team, and keeping energy alive across the lobby and beyond.
• Grow your career with Hyatt – As part of a global hospitality leader, you'll have access to world-class learning, development pathways, and career opportunities—both here in Australia and around the world.

About The Role
As a Guest Service Host at Caption by Hyatt Central Sydney, you'll be part of an exciting pre-opening team that's redefining the hotel arrival experience. From the outset, you'll help bring our brand's ethos to life—one that celebrates self-expression, community connection, and a proudly local vibe.

This is more than a traditional front desk role. In pre-opening, you'll support the set-up of front office operations, and contribute to creating an open, vibrant lobby environment that feels more like a neighbourhood gathering space than a check-in counter.

Once the hotel is open, you'll be on the front line of delivering warm, unscripted guest interactions with a guest led, host supported mentality. Whether guiding guests through mobile kiosk check-ins, offering local tips, or helping to create memorable moments in our communal spaces, you'll be empowered to make each experience personal and authentic.

You'll work closely with colleagues across departments to ensure seamless operations, and help shape a team culture built on care, inclusivity, and confidence. Your role will be key to making Caption by Hyatt Central Sydney feel like home—for guests, locals and the community.

Some Key Responsibilities

• Support the setup and launch of the front office, including kiosk check-in, lobby layout, and service flows.
• Deliver authentic, people-first guest service that reflects our brand and neighbourhood.
• Assist with arrivals, departures, billing, luggage handling, and Grab & Go sales in a relaxed, helpful way.
• Stay front-of-house and available to respond to guest needs, questions, and feedback.
• Contribute to a tidy, lively, and inclusive lobby space that feels more like a local hangout than a hotel reception.
• Share insider tips and local recommendations to connect guests with the Haymarket community.
• Ensure safety, compliance, and guest privacy standards are met at all times.
• Support other departments when needed and participate in team training, meetings, and culture-building activities.
• Help foster a positive team environment by living our brand values of care, curiosity, and connection.

We're looking for someone who:

• Preferable experience in a front office or guest-facing hospitality role, lifestyle hotel experience is a plus
• Is personable and confident engaging with guests and creating genuine connections
• Stays calm and solutions-focused in a dynamic environment
• Is proactive, reliable, and comfortable working independently and in a team
• Has full work rights and flexibility to work a rotating 7-day roster (including weekends and nights)

What's in it for you:

• Join a purpose-driven brand redefining hospitality in Australia
• Help shape guest service standards for a new kind of hotel
• Be part of a supportive, inclusive team that values creativity, sustainability, and connection
• Access global learning and development through Hyatt's network
• Grow your career with one of the world's leading hotel groups
• Receive a competitive salary and benefits package
• Enjoy discounted and complimentary stays at Hyatt properties worldwide
• Get 10% off private health insurance
• Benefit from generous leave and paid time off
• Access mental health and wellbeing support through Hyatt's Employee Assistance Program

READY TO JOIN?
If you have a passion for people, service, and community—and excited by the chance to help launch one of Australia's most dynamic new hotels—we'd love to hear from you. To learn more about the brand, visit:

We're committed to creating a workplace that is inclusive, respectful, and reflective of the diverse communities we serve. Everyone is welcome, and individuality is celebrated
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