Communications & Engagement Officer

**Introduction**:
BallyCara is an established charitable organisation that offers a wellness-focused lifestyle for our clients to facilitate independent living, health, and happiness.
At BallyCara, you will belong to a welcoming and inclusive community where your individual strengths and interests are embraced and are the key driver to everything that we create together. We will empower you with flexibility, autonomy and coaching to allow you to make a meaningful difference, whilst supporting you in your career and personal journey.
We inspire healthy and happy living through our SONA (Happiness) values and enhance our employee's wellness through the following employee benefits:

- Emotional Wellness: Enhance your happiness. Enjoy a wellness day off each year to take on your birthday, for your family, or just for you because you are worth it.
- Physical Wellness: Improve your health and wellbeing with a fitness allowance for remedial massage, outdoor wellness gear, yoga, pilates, swimming, or gym plus access to an online fitness portal LIFT Fitness
- Professional Wellness: Enhance your career with two days of paid study leave combined with yearly study assistance
- Financial Wellness: Access not-for-profit salary packaging up to $18,550, receive 17.5% annual leave loading, and up to $1,892 per annum in financial discounts from our TELUS Health EAP and wellbeing portal

**Description**:
Join BallyCara as a Communications and Engagement Officer
Are you ready to bring your energy, enthusiasm, and people skills to a role that makes a real difference? BallyCara is looking for a Communications and Engagement Officer to join our welcoming and dynamic community.
Reporting to the Communications and Event Coordinator, this is a full-time role and is perfect for someone who enjoys variety in their day, has a knack for connecting with people, and is eager to contribute to a vibrant organsation.
**Key Responsibilities**:

- Support communications, events, and marketing: Help ensure everything runs smoothly and deliver clear, consistent messages to clients and residents.
- Assist with administrative tasks: Provide essential support to keep operations across BallyCara efficient and organised.
- Connect with residents and the community: Build meaningful relationships with residents and actively participate in community activities.
- Represent BallyCara at events: Attend expos and events to share our mission and values with the wider community.
- Be a friendly voice for BallyCara: Answer phone calls and assist with enquiries as needed

**Skills and Experiences**:
What we're looking for
- Friendly and Professional: A positive attitude with excellent communication skills.
- Experience: While previous experience in marketing, communications, or event planning is ideal, it's not essential. Experience in customer service or administration is preferred.
- Proactive and Supportive: Willingness to step in and help across different areas, including answering phones when needed.
- Strong Communication: Exceptional verbal and written communication skills to engage effectively with residents, visitors, and team members.
- Customer Service Focus: A proven ability to deliver friendly and professional service in person and over the phone.
- Organised and Detail-Oriented: Capable of multitasking, managing time effectively, and ensuring accuracy in administrative tasks.
- Tech-Savvy: Proficient in Microsoft Office Suite and comfortable using technology.
- Team Player: A collaborative mindset to work seamlessly with different teams and support various projects.
- Flexible and Adaptable: Able to manage changing priorities and handle different tasks with ease.
- Interpersonal Skills: Warm, approachable, and skilled at building positive relationships with residents and stakeholders.
- Problem-Solver: Quick-thinking and resourceful in addressing customer inquiries and resolving challenges.
- Knowledge: Aged Care or Community Services beneficial but not required.
- Requirements: Ability to obtain a police check through the BallyCara recruitment process and meet COVID vaccination recommendations.

Join our team and bring your creativity, energy, and passion for connecting with others to BallyCara, where every day is an opportunity to celebrate community and make a difference
We appreciate the interest of all applicants. Please note that only those selected for an interview will be contacted.