Administration Team Lead

Administration Team Lead – Outpatient ServicesPermanent full-time positionWork across two locations:Cabrini Specialist Centre, ElsternwickCabrini Exercise & Wellness Centre, MalvernCabrini Benefits:Salary packaging up to $15,900 tax-free annually, plus $2,650 in meal and entertainment benefitsFlexible work arrangements to support work-life balanceOpportunities to grow your skills in a supportive and professional settingExcellent team culture with ongoing peer support and supervisionConvenient locations close to public transport in vibrant Elsternwick and MalvernAbout the roleWe are seeking a motivated and experienced Administration Team Leader to join our dynamic Outpatient Services team.
This full-time role is responsible for leading administrative operations across two key Cabrini outpatient sites.You will play a vital role in ensuring the smooth delivery of services, supporting a collaborative team, and enhancing the patient experience.About YouWe're seeking a dynamic and experienced Administration Team Leader to drive excellence across Cabrini's outpatient services.
In this pivotal role, you'll collaborate closely with admin staff, clinicians, and support services to ensure seamless day-to-day operations and outstanding patient care.Key responsibilities:Lead and support the outpatient administration team across two locations, ensuring efficient and professional daily operationsBuild and maintain a positive team culture focused on collaboration, excellence, and continuous improvementWork closely with the Outpatient Manager to manage team performance, rostering, and task allocationOversee billing processes including HiCAPS, Medicare, and private health fund claimsManage weekly banking and transaction reconciliation in line with financial and contract compliance requirementsCoordinate core administrative functions, such as patient scheduling, informed financial consent, admissions/discharges, and certificate handlingProvide front desk coverage as needed, ensuring a seamless patient and visitor experienceMaintain and update clinical diaries and referral workflows through Cabrini Access ServicesAct as a liaison with internal support departments (e.g. Engineering, Domestic Services, IT) to ensure smooth site operationsUphold confidentiality and privacy in line with the Australian Privacy Principles and Cabrini's policiesEscalate complex issues to the Outpatient Manager when necessaryAbout you:Strong attention to detail with a passion for delivering high-quality customer serviceProven leadership experience, including performance management, conflict resolution, and team developmentFlexible, collaborative, and able to work proactively in a fast-paced environmentEffective under pressure with strong organisational and time management skillsProficient in Microsoft Office; experience with webPAS is highly regardedPrevious experience in healthcare administration and/or training in medical terminology is highly desirableIf you're an enthusiastic and experienced administrator ready to lead a dedicated team and make a real impact on patient care—we'd love to hear from you.Apply today to be part of Cabrini's supportive and growing outpatient services team.To view the position description click here Enquiries should be directed to: Susy Baenziger – Manager Outpatients 9508 5200*Please note that interviews may be offered on application, we urge you to submit your application todayDoes this sound like your new role?
Bring your skills and enthusiasm to Cabrini Health and help optimise the patient experience and health outcomes for our community.Cabrini Health acknowledges the importance of creating a work environment that is welcoming, safe, equitable and inclusive for people of all backgrounds and abilities.
Inclusion is core to our mission.As part of our commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.Working for CabriniCabrini Health is a Catholic, private, for-purpose health service located in Melbourne's southeast.
Inspired by the mission and ethic of care of the Cabrini Sisters, providing quality, compassionate care to our community for more than 75 years.There is something special about Cabrini Health.
Our highly skilled staff and specialists incorporate clinical research, innovative models of care and state-of-the-art technology to deliver the best possible care and outcomes for our patients.
We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities and in underdeveloped countries.Our size, reputation and growth strategy ensure genuine opportunities for our people to learn, grow and realise potential.Our values: Compassion - Integrity - Courage - RespectMANDATORY FOR ALL NEW STAFF TO CABRINIEmployment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for annual Influenza plus a Working with Children Check (WWCC) may also be requested.
Vaccination for COVID-19 is highly recommended.