Staffing Engagement Administrator

2 weeks ago

Melbourne, Victoria, Australia Teamkids Full time

Join our friendly and vibrant culture
- Excellent employee benefits, including discounts, wellbeing activities & more
- Flexibility with work arrangements - hybrid model

**About us**

TeamKids is an Employer of Choice We exist to enrich children's lives, and are passionate about bringing to life experiences that are fun, safe and engaging to the children in our care. Our Before & After School Programs and School Holiday Programs are highly regarded and well-known for being the best

At TeamKids, we live by our core values -**_ fun, innovative, involved, remarkable & genuine._** If you're the person we're looking for we know these will resonate with you too.

**About the role & you**

Our Staffing team are genuinely motivated to have the right mix of staff rostered, at the right time to allow our teams to deliver incredible programs that engage the children in our care, as well as ensure compliance to industry regulations.

The Staffing Engagement Administrator serves as the main contact for our internal casual staff, ensuring smooth communication and support. Responsibilities include managing staffing inquiries, scheduling, and providing administrative assistance. This role supports Staffing Coordinators, contributing to overall efficiency and productivity.

**Responsibilities**:

- Answer incoming calls from internal casual staff members and respond to inquiries promptly and professionally.
- Utilize the Freshdesk ticketing system to manage and prioritize staff inquiries, ensuring timely resolution and documentation of interactions.
- Assist with the onboarding process for new casual staff members, providing them with necessary information, resources, and support.
- Coordinate with the recruitment team to facilitate the placement of new staff members into their initial shifts.
- Collaborate with Staffing Coordinators to manage staffing schedules and assignments effectively, considering staff availability, skills, and operational needs.
- Maintain accurate records of staff assignments, availability, and contact information in relevant systems.
- Provide general administrative support to the Staffing Services Team, including data entry, filing, and documentation.
- Collaborate with team members to streamline processes and enhance overall efficiency within the staffing function.

**The Perks...**
- Competitive salary
- Career development & mentoring
- Birthday leave
- Employee Assistance Program
- Access to a wide range of discounts, including health insurance, gym memberships and everyday retail products.

This is an outstanding opportunity for you to truly make your mark at TeamKids and support the continual growth and excellence that we are currently delivering.
- We are proud to be an Equal Employment Opportunity employer, and we are committed to ensuring the safety of all children in our care. This means at TeamKids we are passionate about equality and diversity, we value every individual, we passionately protect and ensure every child's safety, and are always seeking to be better and do better than yesterday._

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