Booking Centre Supervisor

1 week ago

Mandurah, Western Australia Imaging Queensland Full time

Booking Centre Supervisor – Full Time

• Friendly & Supportive Team

• Training Provided

• State of the art facility

• Immediate start available
ABOUT US
Integral Diagnostics is a leading provider of quality diagnostic imaging services through its highly skilled medical professionals and investment in its technology platforms. One of the largest radiology providers in Australia Integral Diagnostics has established a strong reputation for quality, excellence, and innovation.
Apex Radiology (formally Global Diagnostics) is one of the leading providers of diagnostic imaging services in Western Australia and is part of the Integral Diagnostics Group; one of largest private radiology providers in Australia and New Zealand. We provide comprehensive Radiology and Tele-radiology services to private medical facilities, public hospitals, WACHS (Western Australia Country Health Service) and also operates a series of stand-alone medical imaging practices across Western Australia.
ABOUT THE ROLE
Apex Radiology is seeking an experienced full-time Booking Centre Supervisor to lead and support our patient bookings team. This role combines operational duties with staff supervision, ensuring efficient, patient-centered scheduling and excellent customer service.
Reporting to the Administration Services Manager, your responsibilities will include:

• Supervising the Booking Centre team including training, rostering, and workflow support.

• Handling escalated patient and referrer enquiries professionally.

• Maintaining operational workload by scheduling patient appointments and managing calls.

• Monitoring call volumes, wait times, and patient experience metrics.

• Ensuring accuracy of bookings, patient communication, and fee estimates.

• Supporting process improvements and workflow efficiency initiatives.

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