Technical Services Coordinator

4 days ago

Hamilton, Victoria, Australia Bd Full time

**Job Description Summary**: To actively contribute to the GCS Team by providing superior customer service and technical support for ROWA, Infusion and Pyxis, via coordination of the Remote Service Technicians (nationally), working in conjunction with the Service & Support Administration Manager to deliver effective Training outcomes, and develop Strategies that promote cohesive inter-departmental relationships.

**Main Responsibilities**
- Build and maintain client relationships
- Ensure telephones calls are answered in a timely and professional manner.
- Assist with the coordination of service dept resources through the installation phase.
- Respond to all issues/queries in a timely, professional, and courteous manner.
- Understand customer requirements via interpretation of collected service data, maintaining relationships with internal and external stakeholders, and continually assessing customer service priorities.
- Schedule and complete weekly survey calls.
- Complete all required documentation and report back to the manager.
- Prioritize and escalate service jobs appropriately including interstate work, contractor related events.
- CRM Administration including continual improvement in processes and data management.
- Software support for clients and RSTs
- On site and online software support.

**Job Requirements**
- Demonstrated customer service experience
- Administration - strong attention to detail
- Technical troubleshooting experience (over the phone)
- Clear communication skills
- SAP and Excel is required
- Medical Device, Pharmaceutical, IT or Telecoms industry

**Culture and Benefits**

Here at BD, we embrace a growth mindset, building capabilities for the future and helping you become the best version of yourself. We offer our employees a clear direction and career pathway for development. We pride ourselves on our transparent and rigorous talent processes that are inclusive, deeply embedded in trust, aligned with our culture, and enable us to achieve strategic imperatives of the organization. Our leaders are committed, engaged and accountable to making talent our top priority.

**How To Apply**

**Primary Work Location**: AUS Brisbane

**Additional Locations**: AUS Sydney - North Ryde

**Work Shift**:

  • Technical Operations Specialist

    4 days ago

    Hamilton, Victoria, Australia beBeeTechnical Full time $80,000 - $115,000

    Job Summary:We are seeking a skilled professional to join our team as a Technical Services Coordinator. In this role, you will be responsible for providing exceptional customer service and technical support for various systems.Main ResponsibilitiesContribute to the success of the GCS Team by delivering top-notch customer service and technical...

  • Service Operations Coordinator

    1 week ago

    Hamilton, Victoria, Australia beBeeTechnical Full time $60,000 - $80,000

    Job OverviewKey Responsibilities:Process and manage service orders, maintain accurate records, oversee database updates, provide phone support, and perform administrative tasks.Coordinate job scheduling for recall repair and service.Ensure timely processing of vendor purchase orders.Offer level 1 technical assistance over the phone.Generate quotes and work...

  • Customer Service/Technical Support Agent

    1 week ago

    Hamilton, Victoria, Australia Bd Full time

    **Job Description Summary**: Great opportunity for a Customer Service to join a global leader in medical device technology. This is a 12-month fixed term contract hybrid opportunity.- ** Processing Recall service orders, maintaining records, supervising database, Correction of data base, providing phone support, performing office tasks and other similar...

  • Technical Installation Specialist

    1 week ago

    Hamilton, Victoria, Australia beBeeInstallation Full time $60,000 - $80,000

    Job Title: Technical Installation Specialist">This role involves working in a dynamic and innovative team to ensure the successful installation of technical elements for exhibitions.Main Responsibilities:Representing AKM, HVK, and other organizations, adhering to and executing the production schedule.Ensuring high Work Safety standards in line with WHS...

  • Senior Service Coordinator

    1 week ago

    Hamilton, Victoria, Australia beBeeDevelopment Full time $75,000 - $105,000

    Job DescriptionOur organisation is seeking a Deputy Service Manager to lead and coordinate service strategies in functional areas, ensuring continuous improvement and upholding the unique needs of each client.This role will involve:Improving our service and meeting Accreditation Standards through collaborative working with the teamFacilitating the...

  • Senior Customer Service Coordinator

    4 days ago

    Hamilton, Victoria, Australia beBeeCustomer Full time $90,000 - $120,000

    About the Role:We are seeking an experienced professional to fill a Customer Service Supervisor position in our Hamilton Branch.This is a full-time permanent role working Monday to Friday, providing support to staff and ensuring compliance with legislative requirements.Key Responsibilities:Acting as a referral point for escalated enquiries from Customer...

  • High-Volume Garment Development Coordinator

    1 week ago

    Hamilton, Victoria, Australia beBeeGarment Full time

    Job TitleAward-winning Garment Technician sought for a high-volume garment manufacturer to coordinate operational aspects of garment development from end-to-end.Job Description:As a key member of our production team, you will be responsible for coordinating all operational aspects of garment development, including:Continuous communication with customers from...

  • Functions Coordinator

    1 week ago

    Hamilton, Victoria, Australia Alh Hotels Full time

    About the Role**Functions Coordinator | Hamilton | Dream big with us**Good food, good drinks and good people - what could be better? At ALH, our pubs are a place to escape and feel at home. Where stories are made and retold. And with passion on tap, our team adds to every pub's story.Our team is famous for being themselves and having a laugh. As a Functions...

  • Care Coordinator

    1 week ago

    Hamilton, Victoria, Australia Vacenti Full time

    OverviewVacenti is seeking a Full-time Care Coordinator to join the Clinical Team at Portofino - Hamilton, QLD. Reporting to the Clinical Manager, you will supervise day-to-day delivery of care and provide clinical guidance and support to care and allied health staff. The Care Coordinator ensures the delivery of person-centred care that meets the individual...

  • Administrative Coordinator

    1 week ago

    Hamilton, Victoria, Australia beBeeMaintenance Full time $79,823 - $88,750

    Job TitleA Maintenance Officer will be based in our Hamilton network office supporting frontline staff in an administrative capacity. The role involves ensuring the effective running of the rail network, supporting track asset maintenance and providing procurement services to the operations and planning team.About the RoleManage records and data...