Desktop Services Technician, Level Ii

Geosyntec, a fast-paced and deadline-driven environmental professional services firm is seeking an enthusiastic, independent, resourceful, and experienced **Desktop Support Technician, Level II** to join our growing Information Technology team to ensure company systems and networks are always designed, developed, deployed, and managed with an emphasis on strong, effective security and risk management controls. A strong focus on customer service for regular interaction with company employees, to identify and resolve problems expeditiously, in accordance with established standards and procedures, is required. **This position would work out of our Brisbane, or Sydney, Australia office with the option to participate in our company's hybrid work program working in the office two or three days a week and from your home office.**

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

Is this the right position to help achieve your professional goals? Some of the key responsibilities for this position include:

- Perform intermediate to advanced desktop administration and client/desktop service and support in supporting, maintaining, and managing IT endpoint assembly, installation, imaging, configuration, optimization, maintenance, repair, testing, and upgrading of client-facing technologies.
- Perform imaging of computers using SCCM, creating bootable USB drives.
- Perform advanced troubleshooting and diagnostics for optimum performance by users of desktop computers, laptops, handheld/wireless devices, printers, copiers, and related computing technologies adhering to departmental procedure and company policy.
- Support intermediate to advanced Office 365 services.
- Administer appropriate levels-related security controls, governance, compliance, and data loss prevention to secure enterprise computing assets from vulnerabilities and threats (e.g., anti-virus, anti-spam, anti-spyware, etc.).
- Ensure complex customer needs are promptly monitored, addressed, documented, and resolved promptly and effectively through to customer satisfaction.
- Gather relevant information and provide regular updates to the manager and teammates regarding progress, risk management, potential business impact, resource management, timing, overruns, etc.
- Compose supporting technical documentation as it relates to this position.
- Cross-collaborate with all IT operating segments as needed.

**EDUCATION AND LICENSURE**
- Senior Secondary Certificate of Education. (required)
- Tertiary degree (Bachelor's, U.S. equivalent) or Technical and Further Education (TAFE) certification equivalent in Information Technology or related field. (preferred)
- Microsoft Office 365 Fundamentals (required), Certified Modern Desktop Administrator Associate (preferred), or equivalent Microsoft certification in Windows Operating System 10 min. (required)
- Apple certification. (preferred)

**SKILLS, EXPERIENCE, AND QUALIFICATIONS**
- At least 4 years of relevant experience in an intermediate to advanced computer, laptop, and mobile device support role; or an equivalent combination of education and experience. (required)
- Proficiency with systems-related diagnostics, troubleshooting, maintenance, and repair, including new installs, upgrades, optimizations, and general day-to-day operations. (required)
- Advanced experience with desktop administration and client/desktop service and support, maintaining and managing IT endpoint assembly, installation, imaging, configuration, optimization, maintenance, repair, testing, and upgrading client-facing technologies. (required)
- Advanced experience with troubleshooting and diagnostics for optimum performance by users of desktop computers, laptops, handheld/wireless devices, printers, copiers, and related computing technologies, adhering to departmental procedures and company policy. (required)
- Experience providing end-user call support, prioritization, and escalation of service needs. (required)
- Ability to work under pressure and exercise sound professional judgment in analyzing problems to resolve or escalate intermediate to advanced system issues. (required)
- Ability to handle multiple tasks to completion and through to customer satisfaction. (required)
- Proven organization/planning, customer service, and response skills. (required)
- Flexibility to travel to company offices throughout Australia, as needed. (required)
- Valid Australian driver's license and satisfactory driving record for business travel. (required)
- Visa sponsorship is not available for this position, current and valid work authorization for Australia without a current or future need for employment sponsorship. (required)

**CULTURE/EEO STATEMENT**

Geosyntec strives to hire and retain the best and brightest people in their fields. We look for exceptional interpersonal qualities, superb written and verbal communication skills, practical and administrative problem-solving abilities, plus the passion for excellence and quality.

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