Saas Customer Specialist

Showcase our leading Property Management product platform- Deliver engaging, motivating and optimistic presentations to our customers- Fixed term opportunity

We're REA

An Australian start-up success story we're quietly proud of. Our purpose is to change the way the world experiences property. No matter where you're at on your property journey, we're here to help on every step - whether that's buying, selling, renting or renovating.

We're proud to be named in Australia's "Top 5" Best Workplaces two years in a row. This recognition is a great proof point of our unique and special culture. A culture that is driven by our people, our values, and our commitment to making a difference in the community.

What we're doing

As a SaaS Customer Specialist, your role is a vital support role for our face-to-face sales team, helping deliver product demonstrations to customers around Australia. You will become an expert in our Property Management product platform (Rental Applications in Ignite), and will help customers promote, educate and train staff on the features and benefits.

While no two days are ever the same, you'll be doing:
- Customer presentations-
- Work closely with the face-to-face sales person to prepare for allocated meetings- Deliver outstanding product demonstrations via zoom, helping customers see the value- Collect customer data as required to help with a smooth on-boarding process- Ensure customers understand our services so they can effectively promote to prospective tenants- Learn, understand and evangelise our rental products and services- Help with day-to-day enquiries from our broader account management team where needed- Create dependence of agencies (and property managers) on the services that REA provides through ongoing education and training sessions including demonstrations of rental products- Deliver and help evolve our approach to the education and training of all the key roles (Principals, Heads of Departments, Business Development Managers, Property Managers) within your customer relationships- Identify gap fill initiatives to ensure target achievement

Who we're looking for- Someone with a few runs on the board - Proven BDM, account management, sales experience- Evidence of achieving targets/metrics essential- Outstanding presentation skills - engaging, motivating and optimistic- Rental industry knowledge ideal- Strong Microsoft Office skills - you need to be confident with data- Ability to work and engage stakeholders virtually- Familiarity with Salesforce CRM- Ability to look at tricky situations through a solutions-focused lens- Work productively in a fast paced and agile environment - #gsd (urban dictionary will help on this one)- Knowledge of advertising and online marketing beneficial

The REA experience

The physical, mental, emotional and financial health of our people is something we'll never stop caring about. This is a place to learn and grow. We're committed to your development - both professionally and personally. Your experience with us is something we take seriously.

We offer:
- A flexible working environment, meaning we strike the balance of what you need and what works for the business (and yes, our leaders fully understand the benefits of working flexibly)- A hybrid approach to the future of work
Generous and flexible parental leave offering for primary and secondary carers- Support for your mental and physical health and wellbeing via our 'You Matter' Program- Because We Care program which includes volunteer leave and community grants, to ensure you have the opportunity to give back to your community- Hack Days for you to bring so you can bring your big ideas to life in a supportive learning environment- An additional day of leave just for your birthday

Oh, and by the way: