SaaS Configuration Specialist

SaaS Configuration Specialist (Workforce Management)

Full time

$90K to $100K per annum plus super.

At Optko, we're about optimising organisations. We offer software solutions to companies to streamline their workforce, making their operations more efficient. Our partner software solutions are the best in the industry and together with our small but dedicated team we work with some of Australia's iconic brands.

Join us in the newly created role of Application Configuration Analyst and drive digital innovation by implementing workforce and field service management software solutions that empower our customers.

Optko began 5 years ago to bring the best optimisation software solutions to Australian and APAC clients. Our small team of dedicated professionals offers organisations the most innovative workforce software solutions on the market. We provide our customers with solutions that can transform how they do things, increasing productivity, optimising their resources and improving business outcomes. Today we operate across Australia and into SE Asia, with solution partners in Europe, Canada, UK and the USA.

We are seeking a SaaS Configuration Specialist to join our team, in Melbourne, working under a 50/50 Work from Home/Office Hybrid to deliver workforce management solutions. You will be given product learning and have full access to Optko's software and solution partners, including any training and onboarding you require.

We are seeking a skilled SaaS Configuration Specialist who will configure software solutions to meet client requirements. Reporting to the CTO and working with our project team and software partners, you'll initially be working on a project for a major Australian airline. This role is for an immediate start.

• Use customer data and business logic to map complex Excel data and formulas into a SaaS product to meet the client requirements.
• Identify and work collaboratively with the SaaS supplier to resolve any data rules that do not directly translate into the SaaS product.
• Configure the SaaS solution by using the clients' data and formulas.
• Collaborate with the client to ensure the SaaS configuration and data mapping has been correctly implemented. Work together with the client to adjust SaaS configuration as needed.
• Map existing datasets from the customer business systems across to the SaaS solution, including HR systems data, training data, rostering and scheduling data, and other operational data as required.
• Assist the client to conduct UAT and to ensure the SaaS solution meets the clients' requirements.
• Assist our project team in meetings, client workshops to perform the duties as directed by the CTO or project manager.

• Tertiary qualifications in Computer Science, Data Science, Information Systems, Software Engineering or relevant industry experience.
• High proficiency using MS Excel
• Experience in configuring complex software solutions, ideally to an enterprise client base
• Strong verbal and written communication (English) and interpersonal skills.
• Experience with large datasets.
• Knowledge of SQL, PostgreSQL, OracleDB is strongly preferred.
• Bonus: Experience with workforce management solutions
• Bonus: Willingness to learn data optimisation and analytics tools.

• Flexible working arrangements (including work hours and work from home).
• Office in central Melbourne, near to train and many cafes.
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you.
• Training and ongoing support for professional growth.
• IT allowance to cover personal IT expenses.