Enterprise Solutions Specialist

2 weeks ago

Melbourne, Victoria, Australia Bebeesolution Full time

Solution Architect
As a key team member, you will be responsible for driving comprehensive solution development for complex RFPs with a focus on end-user services and ServiceNow platforms. Your role will involve engaging with clients to understand business needs, designing tailored solutions, collaborating across functions, and producing high-impact proposal content.
Main Responsibilities:
Lead the end-to-end solutioning process for RFPs across end-user services including Service Desk, EUC, ITSM, and Modern Workplace.
Analyze client requirements and design value-driven solutions that meet their needs.
Collaborate with sales, delivery, pricing, and technology teams to ensure solution feasibility and competitiveness.
Stay updated on industry trends and integrate innovative practices into solution designs.
Develop high-quality solution documents and presentations for diverse audiences.
Own ServiceNow RFP solutioning including architecture design, effort estimation, and proposal development.
Design comprehensive ServiceNow solutions across ITSM, ITOM, HRSD, and CSM modules.
Conduct client workshops and discovery sessions to gather requirements and present solution options.
Requirements:
Bachelor's degree in IT, Computer Science, Engineering, or a related field (Master's preferred).
10+ years of experience in IT services; 5+ years in solution architecture or pre-sales roles.
Proven experience leading complex RFP responses and enterprise-scale solutioning.
Strong expertise in ServiceNow modules including ITSM, ITOM, HRSD, and CSM.
ServiceNow CSA certification required; CIS certifications preferred.
Deep understanding of ITIL processes, end-user services, and modern workplace technologies.
Proficiency in solution costing, effort estimation, and proposal development.
Excellent communication, presentation, and stakeholder engagement skills.
Strong analytical, strategic thinking, and problem-solving capabilities.
We are seeking a skilled Solution Architect to join our team. If you have the necessary experience and qualifications, we encourage you to apply your skills.

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