Enterprise Solutions Specialist

We are looking for an experienced Business Analyst to join our Enterprise Product Management team and contribute to the delivery of enhancements to a national collaboration platform. In this role, you will work closely with the Product Manager, technical teams, and stakeholders across various service lines to define business requirements, identify opportunities for improvement, and support the delivery of solutions that align with strategic priorities.

The Enterprise Procurement & Product Management Team is responsible for the strategic delivery, support, and optimization of enterprise-wide products. We focus on user enablement, change management, and continuous improvement to ensure our products deliver real value across the organization.

As a Business Analyst, your key responsibilities will include:

1. Collaborating with the Product Manager and stakeholders to define and document business needs, user stories, and acceptance criteria for product enhancements.
2. Contributing to the execution of the National Product Roadmap by analyzing feature requests, documenting requirements, and identifying improvement opportunities.
3. Partnering with technical teams to ensure business needs are translated into feasible, well-scoped technical solutions.
4. Facilitating alignment across service lines and regions through workshops, working groups, and ongoing collaboration to validate priorities and proposed changes.
5. Documenting current and future state processes and identifying opportunities to streamline workflows and reduce manual effort.
6. Assisting with user acceptance testing, coordinating rollout plans, and helping prepare the business for successful adoption of new features and changes.
7. Supporting the ongoing refinement of delivered enhancements to ensure they continue to meet evolving user needs and business goals.

To be successful in this role, you will need:

• A collaborative mindset and the confidence to work independently while supporting a cross-functional team.
• Strong stakeholder engagement skills, with the ability to build trust, align priorities, and influence outcomes across service lines and seniority levels.
• A structured thinker who can break down complex problems into clear, actionable solutions.
• Comfortable working through ambiguity and shifting priorities in a fast-paced product environment.
• A natural sense of ownership and initiative, with a proactive approach to getting things done.
• Clear and concise communication skills, both written and verbal, with the ability to adapt your style to different audiences.
• A focus on continuous improvement, with the curiosity to ask thoughtful questions and follow through on ideas.

In addition to the above qualifications, you should also have:

• A bachelor's degree in business, IT, or a related field, or equivalent experience.
• Demonstrated experience as a Business Analyst across both discovery and delivery phases.
• Strong skills in documenting user stories, acceptance criteria, and process flows, with experience capturing both functional and non-functional requirements to support effective solution design and delivery.
• Experience working on digital product initiatives, particularly those involving automations and integrations that improve user experience and efficiency.
• Experience working in Agile or hybrid environments, with exposure to sprint planning, backlog refinement, or iterative delivery practices.
• Ability to work across multiple business units, managing competing priorities and stakeholder needs.
• Strong analytical skills to assess requirements, identify potential challenges, navigate complex issues, and develop effective, outcome-driven solutions.

We offer a range of benefits, including:

• Opportunities for career growth and development.
• A collaborative and supportive work environment.
• A competitive salary and benefits package.
• Access to training and development programs.
• A comprehensive leave policy.

We are proud to be recognized as an inclusive employer and strive to create a workplace that values diversity and promotes inclusion.