Manager, Community Programs

Manager, Community Programs Located at Sydney's Iconic Taronga Zoo, Cammeraigal Country Ongoing, Full-time position TCSA Salaried Employees Award, Clerk Grade 8, annual package $138,101 (includes base salary $121,845 + plus superannuation & leave loading) Taronga Zoo Sydney is looking for an experienced and motivated Community Programs Manager to join our Education team
This role offers the chance to shape unforgettable Zoo experiences that inspire, educate, and connect communities.
You'll lead a passionate team to create programs that engage diverse audiences — from students to community groups — ensuring they align with curriculum needs and Taronga's vision for a shared future with wildlife.
This role is perfect for a dynamic, forward-thinking education leader who thrives on collaboration, creativity, and making a tangible difference for people and the planet.
About the Role...
The Manger, Community Programs ensure a high level of engagement for guests and community members through leading the development of a diverse range of community education and outreach programs.
This role is to drive the development of innovative Zoo experiences that support education, employment and training programs.
Key Accountabilities...
Lead and monitor the development and delivery of high-quality education & outreach programs to increase community engagement, build revenue and support program growth.
Proactively lead the development and implementation of Community Education that align with the Taronga's vision and strategy, delivering improved outcomes, in education and training for the organisation, our people, students, and community.
Develop business case plans and manage operational requirements for the Institute of Science and Learning to support internal and external stakeholders.
Establish relationships with key education industry stakeholders to ensure programs are developed in line with relevant curriculum and community expectations.
Lead and manage the Community Education team to deliver high quality customer service experience in line with outcomes of each program.
Communicate Taronga's education and conservation messages both internally and externally, ensuring all communications align with Taronga's values to inspire change in accordance with Taronga's vision and strategic pillars.
Develop strong relationships with representatives at all levels of management throughout the organisation to support the achievement of business strategy, vision, mission and purpose.
Comply with and suggest sustainability practices in the workplace to help achieve Taronga's sustainability targets and reduce environmental impact.
About You...
We are looking for candidates that have: Tertiary qualifications in Education or other related discipline, and/or equivalent combination of knowledge, skills and experience Hold a current NSW Driver's License or ability to have existing license formally recognised.
Obtain and maintain a current paid NSW Working with Children Check at own expense.
Certificate IV in Training and Assessment or willingness to obtain at own expense.
Experience in leading and mentoring people.
Hold a current Senior First Aid Certificate or Occupational First Aid Certificate Benefits...
Our employees enjoy generous employment conditions including some of the following: Flexible Hybrid work model - Taronga supports a blend of in-office, remote, and on-the-go workers
Complimentary family and friends passes across both Taronga's Sydney & Dubbo Zoo's Free onsite car parking, outside of peak periods A wide range of discounts on our award winning accommodation across both sites Discounted food and beverage purchases across the sites Discounted Fitness Passport We're a social team - there's always lots going on around the zoo that we get involved with
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We Value Diversity...
Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.
Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.
About Applying...
Please submit your resume and a cover letter of one page.
You are also required to complete the two target questions as part of your application.
Can you share an example of an education or community program you've developed or led that successfully engaged diverse audiences?
What strategies did you use to measure its impact?
How have you built effective relationships with stakeholders to support program outcomes?
Applications Close:11:59pm, Wednesday 24 September 2025