Front Office Manager

**Job Number** 24030803

**Job Category** Rooms & Guest Services Operations

**Location** The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management
**Front Office Manager**

We are looking for an excellent Front Office Manager to rise with us and empower the better you

**Our Company**

**Our Brand**

The more you travel, the more your well-being can get left behind. But there's a place that doesn't come with that compromise. Join the team at The Westin Perth, enhance your senses and find your balance with our signature wellness programs. With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road. Discover a place where you're given a choice, not just to get up, but to rise.

**Rise with Westin Perth**

The Westin Perth is a luxury retreat, perfect for business and leisure travelers alike. A rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic City Centre location.

**You will be**:

- Administering Front Office functions and supervising staff and support Duty Managers on a daily basis
- Attending as the property Manager on Duty and overseeing all property operations, ensuring that the highest levels of hospitality and service are provided.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Leading Front Office Teams
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Ensuring Exceptional Customer Service
- Implementing Projects
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Assisting Director of Rooms with labour cost and driving all key departmental goals
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and lead the Peer Review Process.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement and GuestVoice
- Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**Qualifications & experience**:

- Experience in daily operations of a hotel
- Current Approved Managers card
- Current Drivers Licence, manual preferred
- Hospitality experience is essential
- Must be well organised, efficient and have excellent people skills
- Leadership experience in similar role

**You are / have**:

- Friendly, confident, vibrant and professional personality
- Previous hotel experience in the guest services, front desk highly regarded
- Full Time Australian working rights
- Exceptional communicator and guest orientated persona
- Excellent Computer and Office 365 knowledge

**Life. With the Works.**

Offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks. Including:

- Enhanced Parental leave, Paid Birthday leave, Long service leave portability across all 30 Marriott Brands
- Flexible work options
- Hotel perks like accommodation and food & beverage discounts
- Enhanced superannuation
- Travel & stay benefits including eligibility into our Bonvoy loyalty program
- Incentive, recognition, and wellbeing programs
- Excellent career growth and learning opportunities
- Access to EAP services
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._