Front Office Manager

2 weeks ago

Perth, Western Australia Mercure Full time

**Company Description**
Conveniently located by the beautiful Swan River in the heart of Perth CBD, **Mercure Perth on Hay **is looking for a **Front Office Manager** to join our growing team.

We are seeking an energetic and enthusiastic **Front Office Manager** to ensure the smooth and efficient running of the Hotel's operation with a high level of customer service provided at all times.

This role is a key appointment within our management team and the opportunities for growth and development are exciting.

**About Us**:
Accor is the world's largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.

We're so much more than hotels — we're creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

This is a great opportunity for a strong Assistant Manager to take the next step in their career.

**As our next Front Office Manager reporting directly to the General Manager, you will**:

- Lead the Front Office Team to deliver peak moments to our guests
- Create welcoming environments and memorable moments for both guests and team members
- Drive guest service initiatives within a diverse Front Office Team
- Empower the team to consistently exceed guest expectations
- Coach and mentor Guest Service Agents and Assistant Managers in their career development
- Collaborate closely with Maintenance, Housekeeping, and Food & Beverage departments on various projects and activities
- Be mentored by an experienced General Manager

**Qualifications** Your Skills and experience include**:

- Previous leadership role in a small to medium size property
- Roster and Revenue Management preferred
- Understanding of hotel property management system
- Conflict resolution and negotiation skills
- Flexibility to work across morning and afternoon shifts and weekends
- Ability to train and mentor the team
- Hold a valid Responsible Service of Alcohol certificate and Approved Manager card.

**Additional Information** What's in it for you**
- An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
- Career mobility opportunities within our International Hotel Group
- Global perks in hotels and Accor partners
- Fun, supportive, and collaborative working environment

**Our commitment to Diversity & Inclusion**:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
- Please note, you will require full working rights in Australia to be eligible for this position._

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