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Front Office Manager Position

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Perth, Western Australia beBeeLeadership Full time $80,110 - $107,330

Job Overview

Front Office Manager Position

The Front Office Manager role is an engaging position that requires exceptional leadership and interpersonal strengths to maximize hotel operations.

  • Lead the front office department, ensuring excellent service standards are followed with a customer-centric approach.
  • Manage guest concerns, responding promptly to guarantee memorable experiences for our guests.
  • Assist in day-to-day hotel operations across all departments in absence of senior management.
  • Drive loyalty programs in line with regional targets and hotel-specific initiatives.
  • Ensure positive interactions with guests, focusing on proactive solutions.
  • Provide guidance, support, training, and lead the Front Office team.
  • Facilitate smooth check-in and check-out processes, adhering to established procedures.
  • Support other areas of the hotel during peak times as needed.
  • Ensure health and safety protocols are maintained throughout the property.
  • Implement agreed-upon revenue strategies and practices.

Requirements

  • Ability to create 'memorable moments' for guests, possessing a bright and bubbly customer service style.
  • Skills and training for effective complaint handling.
  • Capacity to manage time efficiently, juggling multiple tasks while maintaining high security awareness.
  • Outcome-driven approach to performance and results.
  • Experience with PMS systems, Microsoft Word, and Outlook.
  • Excellent written and verbal communication skills.
  • Unrestricted work rights in Australia.